Principal ServiceNow Developer

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.

When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the Role:

This role is part of Gen Information Technology unit & is instrumental in the designing, implementation & maintenance of the ServiceNow platform.

What You Will Do in This Role

• Primarily responsible for development within ServiceNow platform and drive digital transformation focused on automation and employee experience
• Drive and deliver ServiceNow integrations using Web Services, APIs (Application Programming Interfaces), Spokes
• To be able to create test cases for functional, regression testing, UAT (User Acceptance Testing) testing, and perform integration testing.
• Work on ServiceNow support and maintenance activities.
• Research, perform analysis required to build respective modules within ServiceNow Platform
• Follow Agile/Scrum development methodologies while development and deployment of new features
• Secondary responsibility is to work with business in capturing requirements, highlight challenges, solve problems, drive efficiency and automation using ServiceNow platform and related technologies
• Excellent communication skills and the ability to clearly articulate customer requirements through written documentation.

What You’ll Need to be Successful in this Role

• BE – Computer Science/ MCA or related field or equivalent experience
• Strong experience working on ServiceNow products: IT Service Management, HR Service Delivery, Virtual Agent, Asset Management, Custom Development, Integration Hub, CMDB and Discovery etc.
• Excellent hands-on knowledge and experience of HTML/CSS/ JavaScript, JAVA/J2EE, SQL and Web Services.
• Minimum 6-9 years experience in ServiceNow Development
• ServiceNow Certified Application developer preferred
• ServiceNow Certified System Administrator required
• Understanding of ITIL frameworks and processes
• Experienced working within an Agile/Scrum environment

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

Gen complies with all anti-discrimination laws.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.