Technical Support Agent

Our Client

Withing’s is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.

Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you will be doing?

• Diagnostics: Solve complex technical enquiries for all products within Withing’s range
• Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
• Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
• Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
• Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions

Requirements

What skills & experience you will bring to us?

• Experience in the customer service industry and ideally a contact centre environment.
• A fluent level of German (spoken and written)
• A high level of English
• Well organised and able to prioritise your workload.
• A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
• Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

Benefits

What do we offer?

• Start date: 6th of June
• Contract: Permanent (1-month probation period)
• Full time: (39 hours/week)
• Working days/Hours: Monday to Friday from 9:00 am to 6:00 pm
• Salary: €23,000.00 gross per year
• Holidays: 24 calendar days
• Paid bank holidays + 1 extra day in lieu
• Hybrid work model: 3 to 4 days a week to the office planned in advanced
• Training: 2 weeks of fully office based training from Monday to Friday from 9:00 am to 6:00 pm
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare#wearecurious#weachievetogether