Product Lead

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2024-25.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

Job Summary

The Product Lead plays a pivotal role in shaping the future of our product ecosystem. In this dynamic position, you will be instrumental in crafting and executing the product strategy while collaborating closely with cross-functional teams to deliver exceptional value to our customers. Reporting directly to the VP of Product (Nliven), you will have the opportunity to drive innovation, champion user-centric design, and foster a culture of continuous improvement.

This position is full-time and hybrid. Candidate must be located either in the New York Tri-State area or the state of California. Although this is largely a remote role, there may be times where you will be expected to get together in-person.

Essential Duties and Responsibilities

• Define and execute the Nliven product roadmap by synthesizing customer feedback, market insights, competitor activities, and internal stakeholder input to identify opportunities for product enhancements and new features.
• Proactively identify and capitalize on market opportunities to expand the product base and vision, driving growth and differentiation in the market.
• Collaborate with Product, Design, Engineering, Sales, and Customer Service teams to align product initiatives, ensuring seamless integration of customer needs, business objectives, and technical feasibility.
• Balance user needs with development efforts, collaborating with Engineering leads to ensure seamless execution of product initiatives, from concept to delivery.
• Champion agile development practices, participating in cross-functional agile teams to deliver high-quality software solutions on time and within scope.
• Promote a user-centric approach to product development, conducting user research, usability testing, and feedback sessions to inform design decisions and drive continuous improvement.
• Inspire and mentor members of the Product Team, fostering a culture of learning, collaboration, and excellence as we work toward our shared goals.
• Maintain a keen focus on product quality and reliability, collaborating with QA teams to ensure rigorous testing and validation of features before release.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

• Bachelor’s degree in Computer Science, Engineering, Business or related field. Advanced degrees are a plus.
• Six or more years of proven product management experience in a B2B2C or similar environment, with a strong understanding of product management principles, methodologies, and best practices.
• Proven track record of successfully leading cross-functional teams and driving product initiatives from concept to launch.
• Deep understanding of agile methodologies, product lifecycle management, and UX/UI best practices.
• Experience in the ticketing industry is preferred.

Essential Skills

• Strong analytical, decision-making, and problem-solving skills, with the ability to synthesize complex information and drive data-informed decisions.
• Excellent oral and written communication skills, with the ability to influence and collaborate effectively with cross-functional teams.
• Exceptional organizational, leadership, and time management skills, with a keen attention to detail and the ability to manage multiple projects and deadlines simultaneously.

Equipment/Software/Tools

• Google Suite
• Slack
• Zendesk
• Figma
• Aha!
• Jira

Our Core Values

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

Compensation & Perks

• Base annual salary range of $140,000 - $165,000, commensurate with experience.
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Hybrid work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.