CSS Service Owner

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

Learn more about our team here [https://www.linkedin.com/company/servicenow/life/userexperience/>

Job Description

We are seeking an experienced professional who likes to solve problems and connect the dots to join the Customer Service and Support (CSS) organization as a Service Owner. As part of the CSS Ops Portfolio Success team, you will determine and socialize how the current and upcoming initiatives impact the CSS teams. You will advocate for the CSS team to ensure the business’s needs and goals are met while identifying potential risks to business projects . This per...