Conversation Designer

What the role is all about…

In this role you will be accountable for the time and quality of all change across your conversation dialogs. You will work to achieve KPIs and associated targets and continually drive improvement delivering against a prioritised business roadmap.

You will translate business requirements into customer focused conversation dialogs and work with insights to understand performance (including working with commercial stakeholders to look at post launch ROI vs business case), problems and opportunities.

You will identify new opportunities and create hypotheses that can be tested and iterated and work with business and technical teams to prioritise, and deliver on agreed change ensuring these changes meet business and customer needs and have no negative impact on any other area/KPI

You will work collaboratively with internal and external stakeholders and teams including technical teams to shape and deliver best in class solutions and capability.

What you’ll be doing…

• Design conversation flows and scripts that create engaging, natural and effective conversational experiences across various platforms.
• Work collaboratively with cross-functional t...