Customer Service Executive

About KKday

KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs.

KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

Job Responsibilities

The Senior/Executive, Customer Service is responsible for providing exceptional customer service and onsite assistance. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Responsibilities

• You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)

• Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements

• Document and classify interactions and issues accurately in the appropriate systems

• You will be accountable for meeting individual (KPIs) and team goals

• Perform ad-hoc tasks and projects as assigned

We would love to hear from you if…

• SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above

• At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage. Fresh graduates are encouraged to apply.

• Good organisation, attention to details, good time management and takes initiative

• Excellent interpersonal and communication skills

• Proficient in English and Chinese

• Proficiency in MS Office including Word and Excel

• Able to work shifts (including weekends, public holidays, overnight)

What we offer:

• Competitive salary and benefits package.
• Continuous training and development opportunities
• Experience a dynamic and inclusive work environment
• Gain regional exposure through working with colleagues across different countries across south east asia
• Unlimited beverage & snack supply
• Seasonal exciting team bonding activities