Business Performance & Data Analyst

Paydock is a dynamic fintech scaleup, dedicated to delivering industry leading orchestration solutions to financial institutions, major household brand retailers and non-profit organizations worldwide. Our teams are located internationally, with a global presence spanning 11 countries. We embody a culture of collaboration, innovation and high-performance, relentlessly pushing the boundaries of fintech innovation to make a meaningful impact on a global scale.

The Business Performance & Data Analyst will play a pivotal role in collecting, processing, performing statistical analyses and identifying improvements on different data sets we have here at Paydock.

The role will help define and support the implementation of the data & analytics strategy at Paydock. Additionally, the role will support and lead multiple data initiatives across the organization.

How you will make an impact:

• Data Analytics & Strategy

• Data & Analytics Strategy: Help develop and implement the data & analytics strategy that will align against the Paydock Strategy framework

• Data Projects Management: Lead and contribute to data projects from inception to completion, ensuring alignment with organizational objectives and delivering actionable insights.

• Data Requirements Analysis: Collaborate with various stakeholders across the business to understand data requirements, including commercial objectives, and assist in prioritizing these requirements effectively.

• Data Visualization & Reporting: Prepare reports and presentations to communicate any insights and findings from the data to various stakeholders - ensuring that any findings are visualized and understandable through different charts and dashboards etc

• Engineering / Operational Performance

• DORA Metrics: Manage and ensure DORA metrics are completed and accurate, help identify improvements and work with Business Operational Change to help identify where improvements can be made.

• Engineering Performance: Identity where performance metrics in engineering can be automated. Where not feasible ensuring any manual data collection tasks are accurate and complete.

• Data Quality Management: Utilize tools like Jira to monitor and address data quality issues, ensuring data integrity and reliability (i.e. work type ratio, research & development)

• Internal Metrics Focus: Maintain a strong internal focus on metrics related to project delivery and performance, providing insights to support decision-making processes.

• Collaboration / Stakeholder Engagement

• Manage and communicate with various stakeholder groups internal and external.

• Collaborative working with the Business Operational Change Lead to support any data analysis / coaching and help improve operational / engineering processes

• Support the BAU operations function with the use of data / coaching to ensure the smooth running of the organization

• Tools & Technologies

• Google Sheets / Slides / Suite SME: Demonstrate excellent proficiency in Google Sheets / Slides to manipulate and analyze data efficiently, automating data that gets populated and automating across the Google suite.

Must-Have Skills & Criteria

• Engineering & operational performance
• Data exploration and analysis
• Data requirements
• Data quality management
• Data visualization & reporting
• Data project management
• Ability to interpret and visualize data for different stakeholders
• Continuous learning and adaptability
• Facilitate problem solving and critical thinking
• SQL / Python
• Excellent proficiency in Google Suite / Excel

What is it like to work at Paydock?

At the heart of our success is our people-driven ethos, and we take pride in putting our employees first. We offer a wide range of exciting incentives that are designed to enhance your work-life balance, including flexible working arrangements, an attractive annual leave package, and various well-being initiatives. But that's not all - we also care about your financial future, which is why we offer competitive pension contributions and other insurance benefits.

We believe that investing in our employees' well-being is the key to driving long-term success and growth.

If you're looking for a dynamic and rewarding work environment that values your personal and professional growth, then look no further. If you want to join the Paydock family - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.

Paydock is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Help us solve Payments for good.