Community Manager

Welcome to Kwalified, where opportunity meets innovation. We are a dynamic offshore Virtual Assistant startup, driven by a passion for excellence and a commitment to empowering talented individuals worldwide to thrive in the digital age. We want you to join us in reshaping the future of remote work and unlocking your true potential!

As a Community Manager, you will be a game-charger for the client by influencing their online presence forging a robust and positive digital brand community, all while targeting a continuous growth of audience.

By implementing growth strategies and skillfully handling feedback, you will contribute to the client’s long-term success and will tap into new global opportunities.

The ideal candidate will foster positivity and moderate discussions, ensuring a productive and welcoming environment for all parties which is crucial to maintain harmony and boost the team’s collaboration.

Your Tasks

• Actively engage with online communities, forums, and social media platforms;
• Promptly respond to comments, messages, and inquiries while maintaining a friendly tone;
• Cultivate a positive and inclusive online community environment by moderating discussions and resolving conflicts;
• Create and share engaging content in alignment with the brand's voice;
• Implement strategies to grow the online community and boost engagement;
• Skillfully handle negative feedback and conflicts, aiming for positive resolutions.

Your Profile

• Bachelor’s degree in Marketing, Business Administration or other related field;
• Minimum of 2 years experience;
• Virtual Assistant experience is a plus;
• Proficiency in various softwares such as Hootsuite, Sprout Social, Moz, Google Analytics, Adobe Creative Suite or other similar tools;
• Ability to handle negative feedback and conflicts with professionalism;
• Basic data analysis skills for tracking and reporting on community engagement.

Language

• English; required

Requirements

• High-speed and reliable internet with a minimum of 50mbps
• CPU / Processor Dual-core processor 1Ghz or above, Intel Core i5/ i7 or AMD equivalent is highly required
• Internet and electrical back-up in case of power outage
• With dedicated and professional-looking home office set-up

Kwalified: Yes, We are Fanatic for Your Success

At Kwalified, it’s our talent to discover yours. Our ultimate goal is your success, and we take a highly personalised approach to ensure it. Specialising in connecting top-tier virtual assistant talent with carefully selected employers globally, we are committed to aligning your aspirations with our clients' expectations. Our diverse clientele offers a variety of engagements, from short to long-term contracts, typically ranging from 3 to 5 days per week, tailored to the specific needs of the assignments or projects. Our operations span across continents, from Asia to Europe, the USA, and everywhere in between. Embracing diversity, we welcome individuals from Generations X, Y, and Z, as we strive to match mindsets with company cultures, ensuring the perfect cultural fit for both parties.

Virtual Velocity: Kwalified’s Formula for your Career Acceleration

Here's why you'll benefit from our partnership:

SPOC: As your dedicated Single Point of Contact (SPOC), we're fully committed to addressing any queries or concerns with your prospective employers. Our proactive approach ensures you receive the necessary answers and insights to streamline your workflow, ensuring satisfaction for both you and the clients.

Salary: We guarantee fair, prompt, and industry-standard compensation, tailored to reflect your expertise and ambitions.

Personalised coaching: No matter your experience level as a Virtual Assistant (VA), we provide personalized coaching to enhance your collaborations with international clients. Simultaneously, we guide our clients on how to effectively integrate VAs into their operations, ensuring mutual expectations are met.

Work-life balance: We safeguard your work-life balance by setting realistic expectations with your future employers regarding availability and offline hours. We recognize the challenges of differing time zones and strive to prevent any unrealistic synchronization expectations.

We value our candidates:

Our selectivity in choosing only top-tier pre-vetted candidates means we deeply value our candidates. We pledge to always act in your best interest, regardless of the circumstances.