Community Manager

WHO ARE WE?

Equiem is an Australian-founded company, now a global leader in property technology (‘proptech’). We launched the world’s first tenant experience app for office buildings - a key innovation that helps commercial landlords digitise their buildings and make them exciting, productive and vibrant places to work. Imagine your dream work environment - this is what we help deliver.

Equiem started with two employees and one building in 2011. Today, we have 130+ staff, and our app is live in 800+ buildings across Australia, Europe, the US and Canada - including many of the world’s most recognisable skyscrapers and campuses.

Nothing like our product previously existed. It helped revolutionise how landlords engaged with their customers - the people in the building, creating a new category of technology called ‘tenant experience’. Today, ‘TenX’ is a key component of a modern landlord’s strategy.

In an exciting move, Equiem recently acquired spaceOS, a European workplace management software company. This is another step towards Equiem substantiating itself as a global leader in the proptech industry.

ABOUT THE ROLE

We are looking for a highly motivated, well-organised, dynamic, and creative Community Manager to join our small but ambitious team.
As an Equiem Community Manager, you are focused on tenant engagement at one of Equiem’s client's properties. Our company is growing rapidly, and this is a fantastic opportunity for you to support our client delivery and engagement efforts at a pivotal point in their journey.

This integral role requires a confident Community Manager with brilliant relationship-building skills who can bring ideas to the table and drive all engagement activities, including content, marketing, and events for your designated client’s building. You will liaise closely with Equiem’s customer success managers and building managers to ensure the successful delivery of engagement activities. Communication with the client is paramount, keeping them updated with on-site activity, feedback, and ways to improve delivery.

WHO ARE YOU?

You love being busy and are capable of taking the initiative to deliver results. A great can-do attitude is a must! High-level attention to detail will be essential to the role.

Ideally, you possess the following attributes, experience and skills:

• 2 years of experience in a similar role or related field
• Proven track record of excellence within an events and content-driven role
• Strong communication and copywriting skills
• Ability to build positive peer-to-peer relationships and encourage collaboration
• Project management and prioritisation skills
• A people person and active team member who enjoys finding a creative solution
• Customer-focused experience in Commercial Property/Real Estate (preferable)

Key Responsibilities

• Content management
  • Content (such as news/event posts, polls, store announcements and similar) creation
  • Scheduling & publishing of content
  • Making any client-required amendments
  • Ensuring client brand guidelines are met
  • Email newsletters and management of similar comms
• Event & activations management
  • Planning calendar of events
  • Liaising with relevant stakeholders for client approval of events & budgets
  • Confirming event suppliers, using onsite retailers and service providers wherever possible
  • Reception and building staff briefed on events/activations for the sites they located in a timely manner
  • Ensuring seamless execution of events & activations
  • Providing results, feedback and imagery to the client as required
  • Liaise regularly with local retailers (for relevant client sites) and service providers and promote their services via the Platform and events
  • Work to actively better connect the client's occupiers and visitors with retailers and service providers
  • Collaborate with the wider Customer Success team to contribute engagement ideas and create playbooks

Requirements

WHO ARE YOU?

You love being busy and are capable of taking the initiative to deliver results. A great can-do attitude is a must! High-level attention to detail will be essential to the role.

Ideally, you possess the following attributes, experience and skills:

• Solid customer-focused experience in Commercial Property/Real Estate
• Track record of excellence within an events and content-driven role
• Strong communication and excellent copywriting skills
• Proven track record of delivering digital and multichannel campaigns
• Degree in marketing, business, or related industry (preferable)
• Ability to build positive peer-to-peer relationships and encourage collaboration
• Outstanding project management and prioritisation skills
• A people person and active team member who enjoys finding a creative solution
• 3+ years in a client-facing role

Benefits

WHAT’S IN IT FOR YOU?

In return, we offer a fun, cohesive and flexible working environment with a team that thrives on achieving the ambitions we aim for, plus:

• Opportunities to grow your career in a global company
• Highly competitive compensation package
• The ability to create lasting impressions and meaningful relationships
• Private Health Insurance
• Ability to purchase additional Paid Holidays
• Participate and be recognised with our Q Awards

DIVERSITY & INCLUSION

As a company, we truly embrace diversity and inclusion on a day-to-day basis. So much so that to us, this goes without saying. For our hiring process, however, this means that all candidates are accessed based on role requirements, regardless of race, colour, religion, gender, sexual orientation, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact people@getequiem.com, quoting the job title and reference number.

HOW TO APPLY

We move quickly, and applications close upon discretion, so if you don’t want to miss out, apply today! When applying, you will be redirected to our internal recruitment system.

By applying via the above process, you acknowledge that your application details, including but not limited to your resume/CV/cover letter/completed test or tasks, will be shared with relevant people within Equiem to assist us with the recruitment decision-making process. Please contact people@getequiem.com should you require any additional information regarding this process.