Sales Advisor - Broadband Retention

Ranked as one of Ireland’s best workplaces, by Great Place to Work for 4 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With over 370 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland.

We are seeking a Retention Advisor who will work in our Broadband Customer Retention Team on a full-time basis at PrepayPower head office. This role is better than ever before, with our new and improved salary and commission structure!

About This Role:

• OTE €45,000 with uncapped earning potential
• €28,000 basic salary, increasing to €30,000 after successful probation
• Hybrid working after successful probation
• ‘Pay per sale incentivisation structure
• Incentivised Mentoring Programme
• Realistic progression structure
• Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation

Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.

We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.

If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with PrepayPower.

Your New Role Responsibilities:

• Help customers to reduce their energy costs and ultimately their costs
• Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
• Handle calls from customers who are looking for a better energy offer
• Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
• Build friendly customer relationships in order to minimise customer churn
• Support with mentoring and coaching for our junior sales team
• Ad hoc phone-based activities as required
• A suite of Retention tools available to encourage customers to stay with PrepayPower

Essential Experience & Skills to Succeed:

• Previous Broadband Retention experience
• Excellent interpersonal, problem solving and relationship management skills
• Experience working within a sales role

Career Incentive & Benefits:

• Incentives and bonusses, including ‘pay per sale incentives and an over-exceeding bonus structure
• Genuine career progression opportunities in a growing team and company with strong market growth
• Fast paced and friendly team environment
• Fantastic team spirit and culture!
• Pension Contribution Scheme after twelve months of service
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Continual training and development 21 days annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely after probation period.
• Established CSR, Wellness and Social Committees and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 170,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.

Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long term savings on the electricity, gas and broadband that they use, which counts on every bill. Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.

PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers and other stakeholders with dignity and respect