Director of Talent Shared Services

We are looking for a Director of Talent Shared Services to join our dynamic team at Lighthouse. As a key leader in our People & Talent department, you will play a pivotal role in supporting our rapidly growing organization.

The purpose of this position is to:

• Serve as leader for our Talent Acquisition and People Ops Team
• Build the foundations of Lighthouse’s Talent Shared Services Strategy and be part of the change management in 2024 - 2025
• Be part of the People & Talent leadership team and be a strong sparring partner in People Operations & Talent Acquisition related matters

You will be responsible for overseeing the People Operations & Talent Acquisition team. Your goal is to be a strategic leader and help us build a well versed, nimble and efficient Talent shared services team globally. Your goal is to ensure efficient delivery of Talent services to our diverse team of 600+ members across various locations and help us prepare for operating at scale. At the same time, we are looking for a leader who is there to support the team deliver results and bring this team to the next level

Responsibilities:

• Lead and manage the People Operations & Talent Acquisition function , including but not limited to Total Reward Strategy, HR operations, payroll, benefits administration, employee relations, and HRIS management, reporting, Talent Acquisition Partnerships, budget management.
• Develop and implement strategies to build out the Talent shared services team, processes, systems, and procedures to support scalability and efficiency.
• Lead the change management that comes with session up the Talent Shared Services Organization within the People & Talent Team as well as the wider Lighthouse organization
• Ensure compliance with relevant employment laws and regulations across all jurisdictions where the company operates.
• Collaborate with HR leadership to establish and maintain clear and nimble processes and policies and key performance indicators (KPIs) to measure the effectiveness and efficiency of Talent shared services.
• Provide guidance and support to HR shared services team members, fostering a culture of collaboration, innovation, and continuous improvement.
• Partner with cross-functional stakeholders to drive initiatives related to employee experience, workforce planning, and total reward
• Manage vendor relationships and contracts related to HR shared services, ensuring cost-effectiveness and service quality.
• Prepare and present - in collaboration with the Talent Strategy function - regular reports and updates to senior leadership on HR shared services metrics, trends, and initiatives.

Our Ideal Candidate:

• Has a background in HR and proven progressive experience in an HR Leadership Position, with at least 3 years in a leadership role overseeing HR Team for a regional or global organization.
• Strong understanding of HR policies, procedures, and best practices, with expertise Talent Acquisition and, or People Operations
• Demonstrated experience in process improvement, change management, and project management.
• Excellent interpersonal, communication, and leadership skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Strategic thinker with the ability to translate business objectives into actionable HR initiatives.
• Proven track record of driving results in a fast-paced, high-growth environment. Meaning that you are not easily overwhelmed when a process is not in place or structure changes arise. This also means sometimes taking off your strategic hat and be very hands-on to help the team execute.
• Experience working in the SaaS industry or technology sector is a plus.

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