IT Help Desk Officer

We are looking for a highly organised Senior Desktop Support Officer to join our National IT team based in Sydney CBD. Reporting into the Service Desk Manager, this role will be the face of IT in New South Wales for Colliers and will be responsible for providing excellent customer service to all levels of the NSW business in an efficient, personal, and professional manner. Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the NSW offices.
• Providing first and second level hardware and software support.
• Adhering to all processes and documenting procedures accordingly.
• Making recommendations on upgrades and replacements when necessary.
• Proactively building the IT brand via local delivery of customer facing technology initiatives.
• Participate In projects as required.
• Be point of escalation for Service Desk team with any issues they are not able to resolve.
• Ability to act as second in charge upon request.

Some of the key technologies that this position will be supporting are:

• Windows 10 and Windows 11.
• MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint.
• Citr...