Senior/Staff Analyst

**This role is remote within Costa Rica.**

The Senior (or Staff level) Analyst – Customer Success will report to the Sr. Business Intelligence Manager. We are seeking a highly motivated and detail-oriented Data Analyst to join our Customer Success team. In this role, you will have the opportunity to delve into data, uncover patterns, and transform insights into actionable recommendations and strategies. Your primary focus will be on analyzing customer data to enhance the overall customer experience and drive business growth.

Role Responsibilities:

• Take complex business problems and use creativity and your knowledge of business systems, process and data to collect, organize and collate all the information required to inform decision making and actions.
• Deliver financial and resource modeling to assist leaders in planning exercises
• Present complex information and data in an easy-to-understand way to drive action
• Create effective relationships, influence, and collaborate internally and externally at all organizational levels; to move things forward and remove roadblocks
• Ability to quickly pivot and adjust with changing business needs.
• Product M...