Savings Administrator

The opportunity

We have an opportunity for a talented Administrator to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

Joining the Saving Operations team and reporting to our Savings Administration Team Leader, you will pay a key role in servicing our savings customers through completing a variety of administrative tasks associated with their accounts. From the opening of accounts and efficiently onboarding customers, through to estate management and ISA processing, this is a varied role where you will be involved in any administrative tasks and responding to customer enquiries in writing and by telephone, where required.

Considering the nature of our business, we are regulated by the FCA and PRA, which means that we need to ensure compliance with these regulatory obligations at all times, including Treating Customers Fairly. You will be involved with process control reporting and review operational procedures as required to ensu...