Senior Business Analyst - Fraud & ID

The team

The Fraud and ID BSO (Business Support and Optimization) team is a multinational team established in 2012. The team consists of Business experts with experience in Fraud and ID solutions, trends and processes. Until 2017 the main purpose of the team was to support our clients once their systems were delivered. In 2018 the team merged with the Business Delivery team, proofing that both teams work better together, gaining experience and knowledge in both domains. The BSO team provides excellent client delivery and support across a range of vertical market and product, working with the world’s largest organizations, helping them react quickly to market opportunities and conditions, and supporting them with configuration changes and risking strategies optimizations to protect their business and customers from potential fraud attacks.

What you will be doing:

• Designing, implementing and supporting end-to-end Fraud and ID business solutions, ensuring they meet quality standards and client requirements.
• Gathering, analyzing, and understanding software configurations, identify ways to improve system and business performance through enhanced configuration, best practices, and optimization recommendations
• Utilizing extensive product knowledge and subject matter expertise to contribute effectively to strategic and technical solution design / enhancement in support of a client’s ongoing business needs
• Preparing reports and analyzing KPIs for measuring and assessing system performance
• Leading end to end client solution business reviews and effectively facilitate associated workshops and client meetings
• Defining best practice risking strategies and optimize fraud strategies to achieve required KPIs
• Contributing effectively to Business Support related cases, incident, and problem management issues, liaising with 1st / 2nd / 3rd lines of support as appropriate
• Collaborating with clients to understand their business needs, gathering requirements, and providing expert advice on solution options.
• Building and maintaining strong client relationships, ensuring satisfaction and fostering long-term partnerships.
• Designing product features and helping product evolvement by suggesting improvements and identifying gaps
• Conducting comprehensive analysis of business processes, systems, and data to identify opportunities for improvement and innovation.
• Acting as a liaison between technical and non-technical stakeholders, ensuring clear communication and understanding.
• Mentoring and guiding internal and external team members, fostering a culture of learning and professional growth.

Requirements

What you will bring:

• At least 5 years of experience of working in a customer focused function preferably as Business Analyst, Product Owner, Technical/Business Support, Risk Analyst or relevant
• Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
• Fluency in spoken and written English
• Advanced knowledge of Microsoft Excel is required
• Ability to interpret client business needs and translate them into application and operational requirements via verbal communication and project documentation
• Demonstrable experience of data extraction, formulation, manipulation, and analysis
• Working knowledge in SQL and tools i.e. SQL Developer
• Excellent verbal and written communication skills with the ability to interact with a diverse group both internally and externally
• Ability to plan and prioritize multiple workstreams effectively, reporting progress throughout and highlighting opportunities for additions to workload at the earliest opportunity
• Readiness to embrace technology and available tools and processes to best facilitate regional team working i.e. Live Meeting, Video Calls, document / knowledge repositories etc

It will be considered an advantage if you have:

• Knowledge and experience in Fraud & ID solutions
• Knowledge in client onboarding lifecycle and associated processes
• Working knowledge of XML/JSON
• Certification in ITIL
• Project Management experience and skills
• Strong knowledge of SQL, relational databases and associated terminologies