Bilingual Customer Service Representative

As a Bilingual Customer Service Representative at PrimeRx, you will play a crucial role in ensuring that our bilingual customers receive exceptional support and service. You will be the primary point of contact for our customers, providing timely and effective solutions to their questions, concerns, and issues. Your excellent communication and problem-solving skills will help build trust and loyalty with our customers, driving customer satisfaction and retention.

What you will do

• Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner, with a focus on supporting Spanish-speaking customers
• Troubleshoot and resolve technical issues related to our software products and services, with the ability to communicate complex technical information in a clear and concise manner
• Provide clear and concise instructions on product usage and features to Spanish-speaking customers
• Escalate complex issues to senior-level support representatives or other internal teams as needed
• Document customer interactions and issues in our CRM system
• Collaborate with internal teams to resolve issues and improve customer experience
• Develop and maintain knowledge of our products and services to provide accurate and informed support
• Meet or exceed customer satisfaction metrics and performance targets
• Participate in ongoing training and development to stay up-to-date with product knowledge and industry trends
• Maintain accurate records of customer interactions and issue resolutions

What you will need

• 1-2 years of experience in a customer-facing role, preferably in a software or technology company
• High school diploma or equivalent required; Bachelor's degree in a related field (e.g., computer science, communications) preferred
• Fluency in both English and Spanish (written and spoken)
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems
• Strong analytical and technical skills
• Ability to work flexible hours, including evenings and weekends (if necessary)

What will make you stand out

• Experience with pharmacy management systems or healthcare technology
• Knowledge of pharmaceutical industry regulations (e.g., HIPAA)
• Familiarity with software troubleshooting and debugging techniques
• Certification in customer service (e.g., Certified Customer Service Representative) or equivalent
• Previous experience working with bilingual or multicultural customers

Featured Benefits

• Snacks and Drinks - HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k company match
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program

Why PrimeRx?

• Join a dynamic team passionate about healthcare technology and making a difference.
• Work in a vibrant, diverse environment with a team player culture.
• Enjoy competitive salary, benefits, and remote/hybrid work options.
• Grow your career with an award-winning, innovative company.

$20 - $20 an hour

About PrimeRx

PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size. PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care. With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront. PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards. PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.

Explore its potential at primerx.io

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.