Technical Operations Engineer

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.

We're seeking a highly skilled Technical Operations Engineer to join our team. As a Technical Operations Engineer, you will be responsible for troubleshooting technical issues, and providing best-in-class support to internal account management teams as well as to our customers. This is a critical role that requires both technical expertise and outstanding communication skills. You should be able to understand technical details and requirements and explain to a non-technical audience. If you're passionate about and have a proven track record of delivering exceptional customer service for a technical product, we want to hear from you!

Responsibilities:

• Level 1 and 2 technical support for performance-based user acquisition campaigns
• Manage tickets and escalations from customer-facing teams while upholding SLA standards
• Coordinate with Engineering and Product and other internal partners on bug fixes and product updates
• Monitor alerts on platform for revenue impacting KPIs (campaign CVRs, attribution rates, error codes)
• Help integrate and maintain connections with partner platforms (OEMs, telcos, MMPs, Supply Side and Demand Side partners)
• Troubleshoot discrepancies in reporting between integrated partners
• End to end validation testing on device for ad experiences

Qualifications:

• 2-5 years of recent, relevant experience as a Technical Account Manager/Solutions Manager/Solutions Engineer or related role
• Solid technical background with hands-on experience in digital technologies
• An ability to grasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skillsStrong analytical and problem-solving skills
• Comfortable with data analysis for reporting, large data sets, and data manipulation
• Bachelor's Degree (or equivalent work experience)

About Digital Turbine:

Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices.

The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce’s Company Culture in 2020.

Digital Turbine is an equal opportunity employer committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and partners, driving better outcomes.

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