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A company that focuses on AI+ Data +CRM, helping companies across every industry blaze new trails and connect with customers in a whole new way, and empowering employees to be a Trailblazer, driving their performance and career growth
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Operations
Job Details
**About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
In today’s world, customers expect a fast and easy support and self-service experience. We’re digitally transforming to offer our ‘always-connected’ customers a smart, personalized and value-driven experience, providing them with the right information, at the right time and via the right channels.
Putting the customer first is at the center of our Global Customer Support strategy. This role is a key position for the delivery of process innovation and continuous improvement initiatives across global support.
Our Operations Managers help design, build and roadmap our future on the Salesforce platform. They work with emerging generative AI capabilities, leveraging Data Cloud, as well as existing predictive capabilities to deliver new products to our Support Engineers throughout the world. This person is part of the Customer Support Experience team, which is responsible for the management of our internal Support organization.
You will be working in a cross functional team that embraces technology on the forefront of the Salesforce platform.
Your Impact:
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
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