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Octopus Energy is on a mission to bring affordable, green energy to the world.
An exciting opportunity has arisen to join us as a ECO Applications Manager supporting our in-house & third party installation teams to ensure efficient handling of customer applications for projects under GBIS and ECO4 schemes 🐙
Here at Octopus Energy ECO we’re responsible for delivering the government ECO and Great British Insulation Scheme (GBIS) on behalf of Octopus Energy. We are super passionate about helping customers on low income and benefits to improve the insulation in their homes to help reduce bills and carbon emissions.
This is a key high profile appointment within our ECO business and you will be joining at an exciting time as we rapidly scale up activity building out our own installer teams throughout the UK. You’ll play a vital role in ensuring the smooth operation of our initial application processes . Your collaboration skills will be at the fore as you work with our brilliant operational teams to pull together the essential information that makes our part of the business tick.
Ability to see the bigger picture & not get lost in the detail
Proven experience in the call centre industry preferably in the Energy Industry/ECO
Evidence of track record will be a key differentiating factor - ideally have previous experience in ECO4/GBIS but not essential
Track record of delivering team KPI’s within a call centre, processing or customer service environment
Strong communication skills - people management, leadership & problem solving
Strong business acumen with evidence of business innovation / transformation
Someone who establishes and works with a network to deliver, with a focus on quality and pace
Thrive in a fast-paced environment, meeting internal and external monthly deadlines
Experience of working with Hubspot and Google Workspace an advantage
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
• We’ve also been placed in the top 10 companies for senior leadership, visit our UK perks hub - Octopus Employee Benefits
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