Team Lead/Team Coach - Payment Operations

Nium, the Leader in Real-Time Global Payments

At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support:

-Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance

-190+ Pay Out Markets – 100+ in real time

-35+ Pay In Markets

-30+ Card Issuance Markets

-100+ Supported Currencies

Today, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and UAE.

Where do you come into the picture?

Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

What would a day in your life @ Nium look like?

• Ensure that all work items are completed as per the agreed timeline
• Monitor the exceptions and ensure that they're resolved in a timely manner
• Identify opportunities for improving the efficiency of the process.
• Establish excellent relationships with the client operations and different stakeholder site with whom the team will need to interact on a regular basis.
• Review outgoing payments for any errors or discrepancies within its integrated workflow cycle.
• Point of escalation for support team, Customer and Senior Management during the shift hours for any issues related to Payments.
• Managing operational relationships with third party partners and internal customers
• Handle varied inquiry types like UTA, BCNR, Amendment, Recall as per Standard operating procedures within the SLA.
• Review, research and process payments that are falling into “error” or “repair” for processing based on the exceptions and initiate accordingly whether to process further or returning funds back to client through his remitting bank.

What expertise & experiences would you need to have to play this kind of role?

• Bachelor's degree with 7-9 years of experience working in Payment Processing, preferred knowledge of Cross border remittances.
• Experience with and a working knowledge of various aspects of International Payment Processing Operations
• Working Knowledge of SWIFTS and international payment conventions.
• Prior experience in client and third-party bank investigations for Multicurrency payments is an added advantage
• Strong interpersonal/communication skills and ability to communicate internally and externally and at all levels
• Experience working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
• Demonstrates a proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
• Ability to escalate issues as appropriate.
• Strong knowledge of Microsoft Office Suite (Excel, Power query etc.).

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job candidates. Please review our Candidate Privacy Notice for more information.

Candidate Privacy Notice: [https://www.nium.com/privacy/candidate-privacy-notice>

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions and robust performance reviews, we ensure that all employees are rewarded and incentivized for their hard work.

We Care for Our Employees: The wellness of Nium’ers is our #1 priority. In addition to many other benefits, we offer medical coverage, 24/7 employee assistance program, generous time off policies, and a year-end shut down. We also provide a hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, always want to learn more and upskill ourselves. As well as role-specific training, we also offer a global learning stipend.

We Constantly Innovate: Nium continues to be globally recognized for its constant innovations, growth, and employee-centric mindset since our inception:

-2022 Great Place To Work Certification

-2023 CB Insights Fintech 100 List of Most Promising Fintech Companies.

We Celebrate Together: Work is also about having fun with your colleagues and forging deep relationships. We host company-wide social events onsite and virtually, provide team morale budget and bonding activities, happy hours, team offsites, and much more!

We Thrive with Diversity: Across 33 nationalities and 18+ countries, our diverse and multicultural team embodies our commitment to a safe and welcoming environment for everyone.

What it’s like to be a Nium'er

At Nium we center our way of work around 3 core values globally:

#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind.

#MakeItBetter: We build innovative solutions that make our customers' lives better.

#WinItTogether: We win in this competitive market by collaborating as one team.

For more information, visit www.nium.com.