Senior Client Success Manager

What to expect

As a Senior Client (Partner) Success Manager, you will deliver on our strategy to build mind share and adoption of Ozow’s payment services across our most strategic business Clients and customers. You will be responsible for new Client and Enterprise Client implementation and relationship management as well as ensuring adoption of and engagement with Ozow’s payment platform.

You will be responsible for driving top-line revenue growth and overall end customer adoption across all market segments through channel Client engagement. The ideal candidate has both a business background that enables them to engage at a C-suite level and a sales background that enables them to easily interact with enterprise customers and field sales reps. You should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.

Your broad responsibilities will include driving account strategy and planning for Enterprise level accounts, establishing business and technical relationships, and managing the day-to-day interactions with these organizations in order to build long-term business and marketing opportunities.

Requirements

• Relevant bachelor’s degree
• 10+ years of experience in sales or account management in the software/fintech industry with a history of exceeding quota and key performance metrics
• Experience engaging senior executives and familiarity with decision-making processes in enterprise customers
• Verbal and written communications skills are a must, as well as the ability to work across internal and external organizations
• Experience working and communicating with multiple stakeholders and cross-functional teams including direct and channel marketing, solution architect teams, product management, and account management teams
• Strong Sales and technical acumen