Client Relations Administrator

takealot.com, a leading South African online retailer, is looking for a highly talented Client Relations Administrator to join our Takealot Delivery Team in Cape Town, reporting to the Complaints Coordinator.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include :

• To assist the complaints administrative process and resolution thereof.
• Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
• Understand the delivery process end to end to investigate and resolve logistic escalations, to provide action resolution feedback where applicable to our clients.
• Liaise with the Takealot Delivery Team (TDT) branches, DCs, Supply Chain, and team leads from respective teams where necessary to drive resolution.
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