IT Engineer

🔦 Overall description

You will be the first dedicated IT engineer at Lumos. You will have a unique opportunity to see the IT function grow from the ground up at a company that’s rewriting the IT playbook, one that works better in our software-eaten world. You will initially wear many hats as the team expands in the next year. Your work will include front-facing IT support for our fast-growing employee base, backend work to administer our software and hardware, and efforts to codify & improve upon our current IT procedures. You will have the opportunity to collaborate closely with members of our engineering team, security, and more.

Our technology stack includes: Lumos, Okta, Slack, Salesforce, Zoom, Asana, Vanta, JAMF, Google Workspace, among others.

✨ Your Responsibilities

• Troubleshooting all IT-related problems at Lumos via internal helpdesk support, unblocking employees, and ensuring minimal disruption to business operations.
• Administering a wide variety of SaaS apps by leveraging the power of Lumos, including managing vendor relationships, operational excellence, cost, and implementing and enforcing access management to follow least privilege and company policy...