Experience Specialist

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

About the Team

Our award-winning People Experience team is made up of experts who are focused on reimagining new ways of working and enabling all MYOBers to help more businesses in Australia and New Zealand reach their potential. From talent acquisition, people advisory, organisational development to employee services and workplace experience, we ensure your ride with MYOB is an exceptional one.

About the Role

We're looking for someone who is passionate about crafting amazing customer experiences and team culture, on-site in our Melbourne office. You'll have the opportunity to work across multiple areas, from basic tech troubleshooting, event facilitation, and vendor management to supporting remote teams by assisting with the day-to-day operations of our Melbourne office.

As part of the wider People Experience (PX) function, you'll be collaborating with other teams to deliver these outstanding experiences to our employees. You'll also have the opportunity to build relationships with all of our business divisions and functions, find opportunities for improvement, validate how our platforms perform, and ensure we are delivering phenomenal experiences for the organisation.

Please note that this is a Part-Time role working in office on Tuesdays, Wednesdays & Thursdays.

What will keep you busy...

• Deliver a workplace experience that inspires, engages, and ensures the safety and wellbeing of our people
• Assist staff and visitors with inquiries and issues related to the office environment, including meeting room and office event setups
• Provide an exceptional onboarding and off boarding experience
• Maintain stock levels of consumables, stationery and IT assets
• Provide basic technical support, ensuring devices (laptops, meeting rooms, access systems) are functional
• Work with remote teams to assist in configuration and troubleshooting of local issues

What we'd love to see from you...

• Experience working in a business support, reception or face-to-face customer service role would be ideal!
• Skills in community building and a desire to champion social engagement across the wider Melbourne team
• Previous experience providing onsite business administrative support in a corporate environment
• Amazing customer service and team collaboration skills
• Always curious with a genuine passion for technology and innovation
• A keen problem solver who loves to share their knowledge

Our Culture & Benefits

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

🎥 See what it's like to work at MYOB and what we're all about.

🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!

🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!

🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!