Account Director

Position Summary

Why join our team?

The B2B Operator team is part of the spine of Samsung’s B2B Division. Reporting into the Head of B2B Operator, the account teams span the UK’s leading Mobile Network Operators (MNOs) and collaborate with counterparts across our consumer business to engage with our partners, align strategic objectives and build collaborative plans to drive revenue growth!

The B2B Operator team is regularly looked-to by our European and HQ teams as a source of best practice, with Channel initiatives that push the ‘Never Been Done Before’ agenda and champion cross-divisional collaboration!

We benefit from a diverse team with varied backgrounds, but share the same drive to learn, grow and deliver success for our accounts, the B2B Operator team and in our personal career ambitions.

Role and Responsibilities

Your key responsibilities

Customer:

• Lead Samsung’s strategic engagement into one of our largest mobile channel partners
• Grow the commercial and personal business relationships in the channel driving increased revenue streams through delivering true business transformation solutions across both the Small Business (SME) and Large Enterprise business segments.
• Expand the Samsung’s value position as strategic alliance partner
• To cement Samsung as a strategic business partner across the channel’s Enterprise business from SME/SOHO/Mid Market, Large Enterprise, Public Sector and Global Accounts – with clear objective business plans in each segment.
• Ensure Samsung has strong partnership relationships with all strategic and operational leaders across the channel.
• Drives the sales strategy to maximise growth opportunities for the business, including the identification of new business channels.
• Understand the customer’s business plan and aligns to the Samsung business model and value chain and carries out periodic reviews with the customer.

Commercial:

• Drive profitable business growth through a clear understanding and management of financial objectives
• Own the internal Commercial Planning process for Smartphone, Tablet & PC on your account
• Meet and exceed Performance Vs Quarterly/Half and Annual targets
• Carry out regular planning and analysis to find opportunities and gaps and provide solutions to our customers that ensure a positive return on investment.
• Lead complex negotiations involving senior customer partners.
• Analyse customer and market data to identify growth opportunities and create plans to implement and deliver growth
• Create & develop a customer Joint Business Plan (JBP) that elevates the quality of the partnership and deepens customer engagement. Commercialise with clear joint goals and important metrics

People:

• Lead 2x direct reports in their direct contributions to the account’s performance
• Support their ongoing development, career ambitions & growth areas to create a successful account team
• Align cross-functionally with internal collaborators to ensure Samsung’s strategy is delivered
• Navigate the organisation to create and deliver coordinated initiatives to drive value growth for Smartphone, Tablet, PC & Ecosystem categories
• Organise, lead and motivate an extraordinary Samsung team to exceed on their objectives and drive consistent excellent engagement into the channel
• Network and promote collaboratively with all internal resources and be the voice of the customer/knowledge expert into Samsung.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Individual will demonstrate structured process and procedures to promote Samsung as a technology partner to major end customers.
• Individual will be able to deliver sustained P&L growth in each segment with the customer – meeting/exceeding budgetary targets with structured commercial planning
• Strong ability in planning and forecasting, with a highly analytical and numerical attitude
• Strong capability using MS Office – with a weighting towards MS Excel & PowerPoint.
• Strong ability to present in senior customer & internal forums
• Confident leader in customer engagement
• Strong leadership and people management skills
• Resilient and able to adapt in a dynamic, ever-changing business environment

What does success look like?

• Delivery of the Management Plan and positive performance versus agreed commercial critical metrics
• Development of a strong talent pipeline for Samsung UK and clear growth and development plans being implemented for your team
• Positive responses to internal feedback surveys and 360 feedback forums
• Clear evolution of customer engagement and strategic alignment – customer feedback
• Being well settled into life at Samsung from a people, process and cultural perspective. Being an active contributor in group forums and ensuring your team’s views are well represented.

Skills and Qualifications

Benefits of working at Samsung include

Regular

• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• private medical – family cover
• Income protection
• Enhanced pension contribution
• Three volunteering days each year
• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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