Project Manager

The Project Manager on the Critical Mass team collaborates closely with our client to create applications and experiences that drive one of the world’s most trafficked websites. We help our client connect with consumers globally through mobile, digital, and in-store experiences. This team ensures that branding and human-centered design are consistent across all digital touchpoints, maintaining engaging and on-brand experiences.

As a Project Manager, you will partner with the creative, development, product, and other partner teams to streamline the buyflow and user journey while creating detailed customer messaging. Preparation is key prior to any client review and your attention to detail and organization will ensure your successful execution. Candidates must have a proven track record of digital innovation and multi-channel delivery. This role requires close collaboration with internal teams and key collaborators. The ideal candidate is adaptable, detail-oriented, and capable of strategic planning.

You Are:

• A self-starter who is self-motivated and self-sufficient
• Dedicated to excellence with exceptional attention to detail
• An excellent communicator, both written and verbal, with strong interpersonal and presentation skills
• Adaptable and able to handle rapid change and ambiguity
• Skilled at managing complex programs in fast-paced and dynamic environments
• Capable of quickly organizing information and summarizing it succinctly
• Proficient with end-to-end web and app technologies
• Comfortable working under tight deadlines

You Have:

• 4+ years of experience managing various digital projects; site builds, e-commerce, marketing campaigns, websites, microsites, landing pages and maintenance
• Proficiency with office productivity tools such as Keynote, Pages, Numbers and/or Excel, Word, MS Project, Visio, and PowerPoint
• Experience with collaboration and issue tracking tools like Box, JIRA, and Confluence
• Strong understanding of project management principles, methods, and techniques, including scope, schedule, budget, resource management, reporting, change management, project roadmap development, and revenue forecasting
• Experience managing teams and client conversations regarding scope, schedule, budget, roadmaps, objectives, and strategies
• Practical experience working with engineering teams, understanding their needs and translating those needs to the rest of the team
• A solid foundation working with business requirements documentation
• Familiarity with e-commerce is a plus

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting position today!