Executive Events Director

The CCO Events Manager is a critically important role enabling the CCO to work most effectively with internal and external stakeholders and will serve as the strategic, external events lead and trusted partner to ServiceNow’s Chief Commercial Officer and his leadership team.

This role will be integral to the impact and success of CCO external events and amplify our CCO’s engagement with external customers, partners and peers. This role will help prepare the CCO for major interactions with internal/external stakeholders, including providing strategic approach to events, end-to-end event preparation and follow up, in close collaboration with sales and marketing.

A successful CCO Events Manager is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful and best in class customer engagements for the CCO and extended leadership team. The CCO Events Manager will also provide timely and efficient coordination of ServiceNow global leadership visits to maximize impact and accelerate relationship strength with our key accounts.

This is an exceptional career acceleration opportunity to work closely with leadership including C-Level executives, within ServiceNow and our customers, providing strategic guidance and thought partnership.

Success in this position requires a proven ability in operational excellence with strong strategic thinking, project management skills, and the ability to influence all levels of the organization.

Responsibilities:

• Work closely with the key senior leadership within the OCCO to thoughtfully prioritize CCO Events.
• Understand the priorities of the CCO schedule to maximize the event opportunities
• Collaborate with GVP – Chief Of Staff to CCO and Customer Advocacy Director to understand the priorities of the CCO schedule to maximize the event opportunities
• Own the CCO Global External-Facing Events strategy and execution, including Executive Forums, high profile dinners, round tables, and full itinerary programming for global tours
• Manage on-site event logistics such as event location and room booking, catering, presentation materials, A/V
• Attend external events, drive to milestones, and track, assign, and drive the delivery of clear action items
• Ensure travel and accommodation booking is coordinated with OCCO EA’s, creating itineraries for global tours
• Deepen our CCO’s strategic external relationships through exceptional events that WOW our CCO customers, partners and peers
• Lead, organize, and manage executive-level events in line with pipeline maturity and long-term relationship development priorities
• Organize and lead all prep sessions for speakers and participants
• Assign owners, action items, and ensure accurate and on time content delivery from all speakers and event participants
• Develop key metrics and capture and analyze data to continuously improve the impact of the CCO events, including global tours

Requirements

To be successful in this role you have:

• Current location on the East Coast, United States (NYC area preferred)
• Willingness to travel up to 30% and work a flexible, fluctuating schedule. This role will involve global travel.
• 5-10 years of relevant work experience
• Executive Sales event programs management
• 5+ years of managing end to end customer event logistics, including travel and production
• 5+ years of PR or Marketing Events Program Management experience
• Knowledge of ServiceNow platform, competitor landscape, and customer landscape
• Understanding of ServiceNow’s corporate strategy to help CCO engage with analysts
• Previous sales, account management, or customer success experience would be beneficial
• 5+ years Detailed knowledge on enterprise software and the SaaS industry
• Experience partnering across global team/driving global initiatives
• Unique blend of Events Management, Marketing, and B2B Sales experience
• 7+ years of relevant work experience, ideally in a SaaS environment
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups OR Experience in driving cross-functional collaboration and building consensus and trust
• Exceptional verbal and written communication skills, with the ability to simplify complex ideas in a concise manner
• Strong leadership skills and executive presence, displaying confidence in interactions with all executives, customers, partners, peers and stakeholders
• Effectively manage virtual cross functional stakeholders across the globe
• Demonstrated exceptional learning, coachability, and agility
• Ability to manage change and ambiguity with an action-orientation - must thrive in a dynamic and fast-paced environment
• High energy, strong work ethic, disciplined execution skill
• Willingness to do whatever it takes to deliver results at speed, have a flexible work schedule with fluctuating hours
• Seeks and quickly acts on feedback to evolve programs and approach

JV20

For positions in New York City, we offer a base pay of $178,900 - $313,100, plus equity (when applicable), variable/incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.