Application Production Support

Job Description :

Level 1 and level 2 functional application support to users in Back Office related applications (main application is Calypso):

• Internal end users requests management
• Internal users on the applications assistance
• Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner
• Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
• Change management: plan, test and release functional fix
• Documentation on new functional features
• Current business processes maintenance and enhancement
• Functional platforms follow up, new process and features implementation
• Incident and Problem management, solutions to common problems documentation

* Important Information*

• Flexible to work in OnCall support and/or to cover business for some bank holidays / week-ends (rotation basis)
• Candidate will be reporting to a local Team Leader
• Please notice that this is a functional application support position - This team has low needs of technical expertise and high need for business knowledge

**Main ...