Support Engineer

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:

• Application Support – provide primary support by dealing with support requests
• Continuous improvement of support procedures, tools and runtime environment
• Interact with various internal Product teams to troubleshoot and resolve complex problems
• Log and track issues ensuring the customer is kept aware of progress

Requirements

What you must have:

• More than 2 years in application support
• Great interpersonal and communication skills
• Time management, organization and prioritization
• Attention to detail – thorough in work carried out
• Teamwork – working together to meet deadlines
• Initiative – seeking continuous improvement and implementing best practice in technology environment
• Self-motivated and creative in all aspects of your work
• Excellent English skills – spoken and written

What we consider a plus (not mandatory):

• Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
• Experience with SQL Server
• Experience with scripting languages (ex: Powershell, Bash)