Junior Operations Manager

ABOUT US

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.

ABOUT THE ROLE

HyperionDev is seeking an outcome-oriented Junior Operations Manager to ensure that the Learning Experience division has effective workflows and on-time outputs that meet our own high standards and adhere to external requirements.

This role supports the Learning Design and Delivery teams in enabling the design, development and delivery of a high-quality learning experience for HyperionDev students, turning them into successful graduates and job-ready junior developers.

The Junior Operations Manager forms part of a team that operates as the central point of contact for all briefs and statements-of-work, both internal and external, and will ensure the delivery of learning assets and learning platform enhancements, while managing team capacity and the pipeline of work in an organised, professional manner to set a consistent cadence. Ultimately, they will contribute in driving the Learning Experience division's operational efficiency and effectiveness. They will be responsible for the planning, prioritisation and streamlining of processes, quality control and on-time delivery.

This role requires a deadline-driven approach, high motivation levels and the ability to handle a rapid pace of work and change on an ongoing basis. The right candidate will also thrive in a highly innovative, dynamic and collaborative environment where people are driven, enthusiastic, and not afraid to take risks.

To excel in this role, you should be an organised, ambitious, self-motivated, and proactive problem solver. We’re looking for someone who can think on their feet, who is looking to develop as an operations manager, someone with high standards and the ability to communicate effectively with multiple stakeholders across the business.

RESPONSIBILITIES

• Improving the operational efficiency in the Learning Experience division by ensuring the team’s work adheres to SOPs and processes, tools, and checklists to create effective workflows
• Helping to manage the capacity of the team to ensure tasks are completed on time and to a high standard
• Measuring and reporting on team productivity and performance
• Maintaining fast-paced delivery of all product assets required for new product development or existing product enhancement
• Helping to coordinate and make sense of briefs from our external partners, management team, and cross-functional team briefs from other divisions
• Driving consistency in all course production and maintenance processes
• Maintaining critical LX-related processes and helping to reimagine these, while clearly documenting any changes and updating handbooks and team documents
• Utilising excellent project and traffic management skills, task prioritisation and implementation of software tools where necessary to achieve results

REQUIREMENTS

Minimum

• 2+ years work experience as a project/traffic manager in a digital environment
• A qualification in project management, traffic management or a related field
• Excellent written communication skills and verbal communication skills
• Experience using project management software and capacity analysis to improve team output while building in quality assurance and checklisting for completeness
• Knowledge of edtech/digital learning and its key success metrics
• Highly organised and structured individual who can function in the eye of the storm and bring calm to a high-paced work environment

Preferred

• 3+ years of project/traffic management experience, operating at scale, in a high-profile edtech company
• Experience implementing new or repurposing existing project management software to create significant improvements in workload and pipeline efficiency
• Recognised qualification in Project Management is a plus

BENEFITS

Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus

Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.

Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

OUR VALUES

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.