Systems Engineer I

For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29 % of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

Bullhorn is looking for a problem-solving systems focused technologist to add to our incredibly talented Technical Operations team as a Systems Engineer I. This is a role within the Technical Operations team and reports up to the Site Reliability Engineering Lead/Manager. In this role, you will be responsible for building, implementing, troubleshooting, and managing products and solutions for Bullhorn’s production environment, while ensuring 24/7 availability and high performance. The position will require a proficient understanding of JVM, Kubernetes, and public cloud technologies along with windows services and configuration. The ideal candidate will have proven technical experience with an excellent foundation in operating systems and networking skills. This role encompasses Application Troubleshooting expertise as well as On-Prem and Cloud Infrastructure experience.

As a Systems Engineer I, you will:

• Lead new product line operational integration and ensure operational readiness.
  • Evaluate, improve, and implement monitoring and alerting.
  • Integrate new product lines with established operational processes.
  • Run migrations and automated deployments as needed.
  • Partner with Systems Architecture to align infrastructure with best practices.
• Build, implement, manage and automate products and solutions for Bullhorn’s production environments.
• Develop and maintain system analysis and reporting tools and tools for task automation.
• Identify and contribute to strategy for continual improvement efforts for operational efficiency gains.
• Maintain systems and network configurations for national and international data centers.
• Monitor and maintain all production system equipment and services.
• Mentor, train, and provide technical leadership to System Administration team members.
• Ensure 24/7 availability of the production application environment. This will include 24/7 on-call responsibilities on a rotating basis as Technical Lead resource.
• Build and document processes and procedures, testing plans, project plans, and architectural diagrams.
• Provide direct support to and partner on projects with Software Development, Quality Engineering, Customer Support, Professional Services and third party vendors as needed to implement new solutions or resolve production problems.

As a Systems Engineer I, You'll Bring:

• 6+ years of relevant hands-on experience with systems administration, as well as hardware and software troubleshooting in a multi-tenant, multi-product environment with high volume usage from external users.
• Experience in automation and managing large server environments using Helm, Puppet, Ansible or other comparable tooling.
• Proficiency in building and managing public cloud infrastructure (AWS, Azure, or GCP).
• Mastery of administering Linux based systems (a must) and Windows Server (is a plus).
• Experience working with containerized and virtualized environments such as Kubernetes and KVM/VMWare.
• Experience scripting in Bash, Python, PowerShell or similar scripting language.
• Experience with Prometheus, Icinga, Grafana, ELK, Splunk or similar monitoring and visibility systems
• Previous experience in a SaaS and/or high volume website environment is highly preferred. We have 10,000+ Customers with 200,000+ users
• Experience with SAN and NAS technologies (iSCSI, FCP, CIFS, NFS, etc).
• Experience working in high pressure environments.
• Previous on-call experience.

Bonus points for:

• Experience administering Java-based applications running on Tomcat or JBoss application servers.
• Experience with onboarding acquisitions, integrating new product lines with existing processes and teams
• Understanding of TCP/IP network technologies

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.