Customer Marketing Executive

📍 Location - hybrid role, based 2 days a week at our office in East London (right by Aldgate East) OR our office in Sheffield city centre, the other 3 days from home or office, it’s up to you!

✨ This role would suit you if you have previous experience in Customer/Product Marketing, or a generalist looking to specialise into a Customer focused role

NB: This is not a Growth Marketing role - we want to hear about your experience creating content for existing customers!

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚

The Opportunity:

• Develop, plan, and execute impactful, creative marketing campaigns in order to help drive increased revenue from existing customers - renewals, upsell, cross sell and/or referrals
• Work with the Adoption and Customer Success team to support goals relating to customer product adoption and customer communication - including curating marketing collateral, drafting email comms, or organising webinars
• Take ownership of our customer-facing portal, ‘The Agent Hub’, to drive continuous usage and increase value to customers

What we need from you:

• Strong copywriting skills and have experience of using these skills within a commercial environment (think email comms!)
• A passion for crafting compelling messaging and creative marketing campaigns and can evidence this
• Have solid previous commercial experience relating to communications or marketing in a B2B environment
• We would love it if you have experience of running a customer marketing campaign from start to finish (but this is not essential!)

What's in it for you:

• 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 🌴 Unlimited holiday and flexible time off (subject to passing probation & fair usage policies): we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge, and reboot. We also offer time off for volunteering and training, so you can give back to the community and pursue your passions
• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

** A full job spec is available on request

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Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support