Manager - People Advisor

Visa’s Global People Advisors team is focused on balancing our capability, capacity & delivery of Visa’s people agenda through people related services & solutions for our clients. This is a key function that supports Visa’s People Team transformation and will continue to evolve and expand as the team grows and solidifies. The Manager is a generalist with a client-centric mindset to provide consultative, advisory services to support People Leaders and who leads with empathy in responding to workplace matters and interactions. It also plays a key role on driving consistency to enable efficiency and improve employee experience and enhance our strategic impact as a People Team. Reporting to the People Advisor leader for CEMEA with matrixed relationship to the People Business Partners for the GCC and Client Functions, the incumbent will play a key role on elevating the people leader experience across the subregion & functions.

Responsibilites:

• Accountable for areas which include but are not limited to coaching and guiding people leaders on individual talent development, annual compensation review, performance management, employee engagement, annual talent management review​, bi-annual promotion cycle, conflict resolution, and other policy interpretation and consultation.
• Coach, trains and challenge People Leaders on a variety of people-related situations and programs like performance management, conflict resolution, talent development, annual review support, etc. Coaches & develops strong, empathetic leaders to ensure people leaders have the attributes aligned to Visa’s Leadership Principles.
• Lead efforts with People Leaders to facilitate effective management of teams and resolve issues that may arise in the workplace between employees and managers.
• Accountable for managing low performance coming out of the annual performance cycle and through the year to drives high performance in the organization and aligns with company objectives.
• Provide detailed analytics and interpretation of data to drive informed business decisions in the areas of accountability, ensure operational excellence in reporting and data management.
• Respond to inquiries and provide overall cross functional support as needed,
• Partner with COEs and the business to design and deliver best in class People initiatives in the areas of accountability.
• Own any regulatory / legislative reporting and processes required in the HR domain for the respective market supported, where applicable. Ensuring all policies are updated and communicated to employees.
• Support organizational change initiatives, providing guidance and support to ensure successful adoption and implementation.
• Partner with PBP & Learning COEs to identify skills gaps and develop training programs to enhance employee capabilities and support career development.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

• 5-7 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA).
• Preference for candidates with Manager 5-7 years of experience in a related field, particularly as an HR generalist managing medium to complex people-related challenges within a global, multinational, matrixed company context.
• English language proficiency required. French a plus.
• Juggle priorities and have an eye for detail to ensure delivery is always on time and accurately delivering objectives.
• Proven ability to manage multiple projects effectively in a fast-paced, deadline-driven environment.
• Strong analytical and consulting skills with the emotional intelligence to value all perspectives and make informed decisions.
• Strong interpersonal skills, team player, true collaborator and ability to solve problems quickly and competently.
• Strong ability to influence and build strong relationships with stakeholders across all levels of the organization.
• Flexible and creative thinker
• Proven ability to drive continuous improvement activities to exceed customer expectations and promote a professional organization.