IT Support Specialist

IT Support Specialist
(please read the full description before applying)

This is a contract opportunity for residents in Boston, MA
Candidates must submit a cover letter with the resume as 1 attachment.

About this position

The primary responsibility of the Technical Support Specialist is to offer technical assistance to users of computer systems. This role will be a 12 month contract at a global tech firm, gaining exposure to various troubleshooting tasks ranging in complexity.

Job Responsibilities:

• Address user inquiries related to the operation of computer software or hardware, resolving problems typically of lower complexity.
• Conduct remote installation of software and perform hardware testing as needed.
• Execute commands and monitor system functioning to ensure correct operations and identify errors.
• Maintain records of daily data communication transactions, detailing problems, remedial actions taken, and installation activities.
• Utilize technical manuals, engage with users, or employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.
• Troubleshooting hands-on experience

Skills/Requirements:

• minimum 6 months- 2 years maximum of IT operations experience working with MAC OS and an enterprise ticketing system
• Candidate without demonstrated MAC OS experience will not be contacted.
• Strong verbal and written communication skills, effective problem-solving abilities, and excellent customer service and interpersonal skills
• Mobile Device Support
• MDM Knowledge
• Office 365 / Google Workplace
• Multi-factor authentication
• Willing to travel locally between offices

Why should you apply?

• Competitive pay & PTO Benefits
• collaborative environment
• Upskilling Opportunities

Pay/Salary Range: $25-29/hr

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.