Software Support Engineer

Software Support Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

High Performance Computing, AI and Labs is a critical element of HPE. We are focused on delivering innovative solutions that accelerate our customers’ digital transformation, enabling them to tackle their complex, and data-intensive workloads. Combining deep expertise and the development of the world’s most cutting-edge, high-performance supercomputers, is defining the next era of computing delivering valuable insight & innovation. Join us and redefine what’s next for you.

What you’ll do:

This position requires engineer to take on responsibilities to support, manage, improve, deliver, and govern environment level break-fix incidents & updates on SAP HANA Appliances infrastructure. This includes contributing to organization's vision and SAP architecture to stay compliant considering SAP roadmap for various products and technical infrastructure. You will in this role be part of a global team and work with our global stakeholders.The position will partner with various Functional and technical delivery teams, to deliver and continuously improve and maintain the high standards of customer experience.

What you need to bring:

The emphasis at this level will be to provide technical support to customers and begin to develop product internals and understand overall system interaction. Able to solve common and complex problems with little assistance from senior technical staff. The candidate understands product usage and configuration and applies basic principles and concepts of problem solving and technical troubleshooting. The individual clearly shows the ability to diagnose problems. They will use programming / debugging skills. Demonstrates analytical, debugging, and problem-solving techniques. The Specialist will begin to understand principles and concepts of the overall Linux & ESX system architecture and will have the ability to understand several products in a functional area involving usage, configuration, and interaction with other products.

Need to have a thorough knowledge of VMware ESX and related technologies.

• To design, install, and administer virtualization (VMware) products.
• Break-fix support for ESX Operating systems & Linux (RHEL & SUSE) environment by resolving the escalated tickets for the internal and external customer.
• Working knowledge on Linux Based Operating systems (RHEL & SUSE)
• Working knowledge on NSX-T & Network Virtualization.

About you:

• Bachelor's or Master's degree in r Engineering, Computer Science, or equivalent.
• Typically 6-10 years experience.
• 5+ years of OS ,VMware Support and technical leadership. Strong knowledge of VMware & Linux Operating systems, Knowledge on cloud environments.
• Excellent analytical and problem solving skills.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate product architectures.
• Ability to solve & document solutions for usage of other technicians & customers
• Ability to lead resolution activities with escalated customers
• Ability to contribute to technical action plans
• Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Engineering

Job Level:

TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.