Citrix Administrator L3

Citrix Administrator L3

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do

Eligibility & Qualifications:

• BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
• Certification for latest track on Citrix, VMWare and Azure Fundamentals
• Flexible to work in 24X7 support environment and On-call in weekends
• ITIL 4 Certified

Experience :

• Minimum 8 Years of experience as Citrix administration.
• Minimum IT experience is 10 years
• Strong knowledge of Hypervisor concepts and technologies.
• Strong knowledge in install, configure, and manage Citrix Hypervisor version 6.0,7.0,8.0
• Good Knowledge of how to create and manage virtual machines.
• Good knowledge of networking and storage technologies.
• Strong knowledge to troubleshoot and optimize performance.
• Good Knowledge of how to secure and monitor virtual environments.
• Strong knowledge to integrate Citrix Hypervisor with other Citrix products (XenApp and Xendesktop, NetScaler, App-layering, PVS and etc..)
• Good Knowledge of Xen-Orchestra and Xen-Centre and CLI.
• Hypervisor and guest VM capacity and sizing knowledge.
• Good knowledge of using Citrix hypervisor and third-party troubleshooting tools.
• Good knowledge of Citrix hypervisor upgrade, patching and migration.
• Good Knowledge of Citrix hypervisor security, SSL certificates and configuration.
• Admin, Operate and Manage Citrix Site.
• Experience in Citrix Virtual Apps and Desktops 7.x, 19 xx, 20 xx LTSR Suite
• Experience in managing Citrix Virtual Apps and Desktops via Citrix Cloud and On-Premise.
• Good knowledge of Citrix Cloud
• Install and configure FS Logix.
• Experience in provisioning method using MCS technology.
• Experience in publishing third party applications.
• Excellent knowledge in PVS technology.
• Excellent knowledge in Citrix Storefront, License Server, Director, WEM, NetScaler, ADM
• L3 troubleshooting skills in Citrix environment
• Sound knowledge in VMware vCenter, ESXi and VMWare Horizon
• Good knowledge of AD, DNS, DHCP, Windows, Storage, Networking.

Key Technical Skills & Responsibilities:

• Resolve Critical/High/Outages Incidents
• Involve in complex change and migration activities
• Handle Problem Management, Post Incident Reviews and RCA.
• Reducing recurring issues using proactive problem management.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community
• forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex
• issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Generate and Drive Automation within the team.
• Impart technical trainings to team members and wider group in organisation.
• Conduct workshops for new and emerging technologies to help in business growth.
• Involve in technical discussions for new customer onboarding

Business Skills:

• Excellent written and verbal communication skills.
• Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity (+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.