Staff Outbound Product Manager

• The Digital Partner Transformation organization has set a goal to expand ServiceNow's market share by cultivating, enticing, and intimately engaging the partner ecosystem. We as organization within Partner Experience and Global Partnerships and Channels are accountable for accelerating our partner growth success by transforming partner experience by developing leading capabilities and connected, secure, efficient, and scalable digital ecosystems. The Business Product Manager, Digital Partner Transformation, is the custodian of business capabilities for ServiceNow partners. You will capture requirements and envision the future for how systems, tools, and technologies can be optimized to support ServiceNow's Partners. You will lead proactive research on market trends and business practices to help ServiceNow's sales, services and technology partners be productive. You will be a champion for ServiceNow's partner community.

What you get to do in this role:

• Develop product management artifacts including Problem Statements/Definitions, Personas, Roadmaps, ROI/Success Metrics, Scope, MVPs, and Journey Maps.
• Navigate the needs of multiple business units to resolve dependencies and contending priorities, driving consensus on what is best for ServiceNow Partners. Act as point of contact between sales operations and IT for resolving x-team product issues.
• Collaborate with business stakeholders, other product managers and product owners to define the strategic roadmap, anticipate and meet future business needs, and align ServiceNow's selling motion to target architecture.
• Partner with sales ops and IT to define initiatives from concept to MVPs to roadmaps; acquiring approval from Executive Leadership on prioritization, funding, and commitment to key initiatives.
• Lead various ACE priorities, including new indirect GTM selling motions, pivotal initiatives, and major capability improvements. Influence and align leadership on vision, strategy, prioritized backlogs, and initiative success criteria.
• Provide Partner/Channel subject matter expertise and champion partner-centric views into cross-functional initiatives.
• Plan and prioritize product development and product feature backlog.
• Collaborate with project managers, technical product managers, and engineering leads to drive accountability, mentorship, and support for in-flight programs while capturing feedback and identifying capability gaps.
• Define, and detail processes, policies, metrics, reports, risks/dependencies, and mitigation plans.
  Translate business requirements into epics and user stories.
• Work with QA to define test criteria/scripts for releases while driving business tester UAT.
• Develop detailed product feature specifications and ensure they're clearly understood by relevant teams.

Requirements

Skills

What you need to be successful in this role:

• Results-driven leader, with a bias for action, who brings a strategic approach and thought leadership to achieve desired business outcomes.
• Demonstrated operational rigor and continuous delivery of improvements with measurable impact.
• Demonstrated experience in channels product definition, execution and improvement.
• 5+ years in executing leading channels (B2B) product management activities.
• Experience engaging end users to identify process / policy gaps, identifying opportunities to improve the user experience, and translating that into business requirements.
• ServiceNow related, Industry and Channels/Partner experience.