IT Business Analyst I

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

World fuel Services is a recognized global fortune 100 energy management company.

We’re driving innovation!

This position assists Product Managers by scoping the proposed solution leading to accurate cost and time estimates. The incumbent facilitates requirements gathering, structures documentation and presents findings.

This position contributes to IT deliverables and produces simple Agile IT work products. Typical tasks and work products include:

• Act as the liaison between the business and the technical team members through the solution delivery process.

• Working with Agile practices and associated skills including user story writing.

• Detailed interrogation of Product Owners needs and gathering functional and non-functional requirements.

• Help perform functional acceptance testing of enhancements, patches and upgrades.

• Perform system troubleshooting in a production support environment.

• Assist users in solving both functional and system issues within agreed-to service level agreements (SLAs).

• Provide end-user instruction, training and support to resolve application issues.

• Assist in designing and formulating solutions.

The position requires the following skills:

• This position is an entry level position for a recent graduate.
• The expected length of relevant prior experience beyond formal education is 0 to 3 years.
• BS/MS degree in Computer Science, Information Systems, Industrial Engineering and/or Finance.
• Up to 3 years of hands-on IT/computing experience
• Ability to understand complex technical concepts and present them in simple terms to non- technical team members.
• Experience in documenting complex business requirements, functional specifications and test scenarios.
• Strong problem-solving and decision-making skills
• Experience working in an Agile environment
• Self-directed, self-learner World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.