Sales Logistics Customer Advisor

Job Description

We are seeking to hire a dedicated, organized, and efficient “Sales Logistics Customer advisor ” to join our team. In this role, you will work closely to coordinate and complete position tasks as follow:

• Handling of customer inquiries (logistics, price claims…)
• Submitting of offers to customers and follow-up
• Handling and follow-up of customer orders
• Handling of customer claims, quantities….
• Cooperation with Customer Supply chain team Africa and sales team.
• Coordinate clearing and subsequent delivery of incoming goods
• Full support and assistance to all Bosch customers
• Handling and follow-up of customer orders
• Data management (including electronic orders)
• Accurate documentation raised for the various processes
• Continuous attention to allocated customers’ backorders and credit limits
• Facilitate financial processes e.g. goods returns, and customer credits
• Set up and produce reports pertaining to the SLC functions as required
• Ensure that generally accepted customer service principles are followed

Requirements

• University degree in business administration, logistic or equivalent.
• Fluent in English
• 2 - 4 years of experience
• Highly organized and able to multitasks, proactive, “can do attitude”
• Excellent working knowledge of MS office (word, excel, PowerPoint, SAP experience an advantage)
• Strong entrepreneurial mindset
• Strong coordination skills & target orientation
• Ability to build relationships and to cooperate with people at all levels
• Technical understanding of the automotive industry is a plus
• High efficiency on time management, ability to build sustainable relationships
• Ability to work without daily supervision
• Able to work under pressure – sense of urgency
• Working knowledge and experience of the supply chain processes
• Automotive parts sales experience an advantage
• High customer-orientation, efficient and target-oriented way of working, high degree of self motivation, flexibility, dynamism and responsibility
• Understanding of target deployment and KPI steering