Sales Operations Analyst

We’re Minor Figures. Founded on a rooftop in 2014 by three friends with a shared love of coffee, MF has since grown into a global brand with a team of over 100 people across the world, with offices in the UK, USA, and Australia. We create plant-based products for coffee lovers, baristas and a better planet. We love teaming up with people as mad about coffee as we are and love nothing more than heading down to their local cafe to enjoy a chat with the friendly & expert barista.
All our products are 100% plant based and vegan friendly. The company is exploding, achieving record sales figures each quarter.
Minor Figures would be nothing without the independent coffee scene and our products can be found in over 4,000 specialty coffee shops worldwide, where we regularly run Freedays and Minor Figures FM events. We’re also expanding fast, with products lining the shelves in major supermarkets in our three core regions and our team achieving record sales figures quarter-on-quarter.
At Minor Figures, we’re passionate about creating a positive impact and we put sustainability at the forefront of everything we do. We’re a 100% carbon neutral and now a B Corp certified company.
We have big plans for the future of MF. As we continue to grow at a rapid pace, we want to welcome creative, curious, free-spirited, bold thinkers to join us to make that happen. Everyone’s invited. We collaborate, improvise, synchronise. We are wholly authentic, uplifting and constructive. Because magic happens when everyone’s vibing and having a good time. We value individuality and we want you to be yourself. If you share our love for coffee and you want every day you spend at work to feel like your first, we’d love to hear from you.$65,000 - $75,000As a Sales Operations Analyst for Minor Figures North America, you will be at the heart of our sales and operations, passionately driving our brand forward. Your role will be integral in sales and trade forecasting, reporting, analysis, and demand planning, providing crucial support to both sales and operations teams. Your expertise in Excel and your ability to work seamlessly across different teams will be essential in enabling the sales team to boost top-line revenue and enhance forecast accuracy for optimal demand and supply planning.
You will be responsible for inputting, updating, monitoring, and analyzing data that empowers the sales team. Your role will involve engaging with internal team members on various initiatives, collaborating with external data-management partners, and reaching out to specific distributors as needed to ensure perfect order fulfillment.
This role demands a meticulous attention to detail, a passion for numbers, and a collaborative spirit. You must be able to work both independently and as part of multiple teams, quickly learn new systems and processes, take initiative to proactively enhance systems, and adapt to the dynamic needs of the business.

The Sales Operations Analyst assumes a critical link between finance, sales and operations, ensuring all departments are in lock-step with the latest views of forecasts, gaps and opportunities, always focusing on initiatives that increase topline revenue, improve reporting & forecast accuracy, and decrease selling and distribution costs.

Here's how you'll likely go about that:

Sales Forecasting & Reporting

• Become the internal expert on our sales and trade forecasting tool, Modus, including maintaining and inputting all sales & trade forecasting data, while owning all system updates and outputs to create quarterly and annual forecasts.
• Participate in weekly sales updates to identify revenue gaps and opportunities that need to be reflected in forecasts and addressed by sales teams.
• Lead monthly forecast reviews with each sales lead to amend customer forecasts and identify sales gaps.
• Build and distribute all sales reports, continually seeking system or output improvements that better enable the sales team.
• Manage customer and consumption-data portals (ie, SPINS, Nielsen) to update sales reporting files, tools and platforms.
• Post and analyze retailer and distributor consumption & depletion reports to identify voids, out-of-stocks and lost opportunities.
• Calculate and manage broker commissions, ensuring internal and external stakeholders have all information to process payments on time.
• Update pipeline reporting tools via the CRM platform.

Trade Analysis

• Monthly comparisons of On-Premise distributor chargebacks against forecast, making dynamic system updates to improve customer-investment planning accuracy.
• Enable the team to better utilize customer-investment budgets by monitoring and tracking distributor spend.
• Become the key stakeholder with our deduction partner, participating in regular calls to monitor and verify chargebacks, and comparing chargebacks against forecasts.

Sales Enablement

• Actively support sales operations with UNFI and KeHE to ensure 100% order fulfillment, including but not limited to: outreach to buyers to expedite POs; monitoring POs and fillrates; reviewing inventory reports for slow-movers/low inventory/OOS; new item set up; monitoring pickups; supporting new retailer launches with load-ins and inventory support.
• Own, update and maintain external customer portals (ex: retailer specific or GDSN) with updated company information, item specs, images, etc.
• Update internal sales decks with market data.
• Secure COIs as requested by customers.
• Assist the sales team with account management initiatives and goals, keep selling tools updated and organized.
• Participate in lead generation as requested

Although the entire team is remote we are a very close knit bunch. We might be a small team but we truly believe in our product and know how to speak the language of coffee. We like to build lasting relationships within our team as well as with our customers.

This role is a member of the Operations team, and reports to the Production & Inventory Manager. They collaborate deeply with the sales and finance teams. The entire global organization has high visibility to the reporting and forecast outputs produced by this role.

We want people to come into Minor Figures to be a true version of themselves every day. Every day. No matter if you're up, or if you're down, we want people that embrace every day being different. People that can bring the energy, support their team mates when the times get hard, but not hold off from asking for support themselves.

We hire humans, not machines, so let’s look at the key skills that we love to see. People that:

• Live and breathe their authenticity and individuality in everything that they do.
• Take pride in what they do, and inspire others to do the same.
• Have a sense of fun and adventure, along with a hands on & a can-do approach.
• Not be phased by constant change and challenges and willing to adapt and implement solutions.
• Collaborate like crazy & have a willingness to help in all areas of the business when needed.
• Approach every day like it’s day one. Committed, open minded and ready to enjoy every exhilarating second.

For this specific role, you must have a love and knack for systems and numbers. You’re likely someone who thrives in an environment where there is a black-or-white answer and little ambiguity. If you sit down to do Sudoku or Crossword, you’re the type of person who won’t stand up until it’s done, because you know there’s a finite solution. If you see a discrepancy in reports, you want to dig in to find out the cause, and then you want to find the solution.

Key Skills:

• Incredible attention to detail
• Resourcefulness to learn new systems autonomously
• Deep knowledge of excel: pivot tables and VLOOKUPS are your baseline
• Experience navigating and building reports via SPINS and Nielsen (preferred)
• Experience with UNFI and KeHE (preferred)
• Self-motivation to complete the required work autonomously while proactively looking forward to optimize systems and processes
• Strong commercial acumen, preferably in the coffee or consumer goods category
• Comfort working with a PC (required for this role; Macs are not compatible with all utilized systems)
• Ability to create ad hoc reporting and sales models
• Experience with Modus, or similar forecasting software (preferred)
• Desired but not essential: APICS certification

We realize that a job is more than just the take home salary each month. So what are you really getting?

As part of the MF team, not only will you have the opportunity to own your role and make it, you and us a success, you’ll also be becoming part of something very special. Minor Figures’ ethos is that everyone is welcome, as long as you leave all hang-ups, social barriers and prejudices at the door.

You’ll embark on a journey that doesn’t have a destination. It just keeps going. Your contribution will help us become the most loved brand on the planet & the number speciality coffee brand. With that, you’ll grow, develop and progress as we do and you’ll play your part in us having a planet to do this on.

And, as part of the Minor Figures team, you’ll have the opportunity to invest in the business, with the option to buy shares in the company at an agreed price. Having skin in the game and really contributing to our success. Because it’s you and us all that do make this all happen.

But of course, we look after you in the other ways that you’d expect:

• Health, Dental, Vision and Life Insurance plans
• 15 days vacation, 14 days paid holiday
• Employee share options scheme, available to all full time employees.
• 1 day paid leave to support a cause of your choice through volunteering or activism
• 401(k) retirement plan with company match
• Flexible working to meet the needs of the role
• Access to the Calm app
• Flexible CoWorking Spaces across the US Our entire US team works remote across the country. Ideal candidates would be based in Mountain Standard Time ​(CST), Central Standard Time (CST), or have flexibility to adjust to accommodate calls across the US in different time zones, and on occasion be free for calls with our UK-based team.

Work schedules are flexible, but in general hours of work will be 9.00am – 5:00pm. This position may need to be available for extended hours at the end of each month and the fiscal quarter. This role may also need to be flexible to accommodate calls across the US in different time zones, and on occasion be free for calls with our UK-based team.At Minor Figures everyone is welcome. We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.

You’re sold? The coffee is brewing, you’re ready to hit send and sit back and wait for a response?

In order to make that happen:

• Submit a Resume and any supporting documents to us.
• Tell us why you want to work with us at Minor Figures.