Business Process Solutions Manager

Job Description:

Manage Operational performance 40%

• Supports the [end to end S2P, O2C, and R2R] Team Managers in their daily operations.
• Ensure smooth migrations, identify potential process risks, establish mitigation/control plans, and monitor the impact.
• Plan, coordinate, and monitor operations performance on agreed-upon SLAs and key metrics. Advice on appropriate action plans where needed via consistent processes.
• Focus on driving quality with a view towards robust performance management, stakeholder feedback, and active metrics management.
• Ensure regulatory requirements and internal control policies and procedures are followed.
• Drive towards the agreed efficiency targets through defined processes.
• Lead through transitions and increase organizational performance – driving and embedding many competing initiatives.
• Provide reports to management on issues, projects, and processing statistics.
• Owns and executes accounting processes within area of expertise i.e., Source to Pay, Order to Cash and Record to Report, markets that are assigned.

People Management 20%

• Directly Manage and Coach Team Managers and their teams depending on scope and complexity.
• Build and lead an engaged, high-performing team and foster an inclusive environment.
• Accountable for performance management, talent development, and succession planning.
• Provide coaching/mentoring and train employees on Leadership Model behaviors and safety.
• Coordinate activities of team members engaged in processes and sub-processes to deliver on the all functions.
• Participate in governance meetings at the country/region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

Stakeholder Management 20%

• Build & manage credible robust business relationships with key partners and stakeholders with a focus on process maturity.
• Work closely with relevant stakeholders in the organization to drive the Process strategy.
• Work closely with Global Process Management & Operational excellence team to drive Process strategy.
• Monitor and communicate Finance operational results in a timely and effective manner through the monthly performance dashboard.
• Timely follow up on Business escalations and provide active resolutions.
• Performs complex analysis of transactional accounting information to support decision-making.
• Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs)

Drive Process Improvement Strategy 20%

• Build a culture of continuous improvement and operations excellence, like Six Sigma Process approach.
• Partner and align with the Global process strategy by closely working with the process leads, Operational excellence, Finance Transformation team.
• Coordinate and assist the ERP deployments and migration work for all processes. Collaborates with the SME, Super Users and Business to facilitate training and readiness.
• Drive the defined process initiatives for your center and implement best practices as per global process.
• Act as a subject matter expert and support the teams with continuous improvement projects.
• Preferred Minimum Required Qualifications:
• Bachelor’s degree in [Accounting, Finance or Business Administration.]
• 10+ years of experience in finance operations work with deep expertise in finance and related processes.
• Excellent verbal and written communication skills
• A Continuous Improvement mindset.
• Demonstrated ability to manage large teams and highly adoptable in building resiliency within them.
• Possess a strong customer service acumen.
• Self-starter with strong analytical, problem-solving skills and initiative to achieve desired outcomes.
• Should be open to work in any shift as per the business requirement.
• Accurate, logical thinker, Ability to work under extreme pressure and good experience on reporting and application like RPA, Power BI, PPT & Excel macro.
• Managed stakeholders in regions with extensive experience working in a diversified industry environment.
• Experience working in a Shared Service Environment
• Ability to work across diverse cultures and backgrounds.

Complexities

• Manage direct or indirectly a team of up to 30 FTE’s.
• Direct reports range from 10 – 20.
• Building and retention of talent.
• Ability to drive standardization across a highly diverse landscape of Process maturity aligned with the Process strategy.
• Create an organization that can drive technology standardization in highly disparate IT landscape.
• Effective collaboration with team HR, IT, Admin, Support team, Compliance, Internal team, operational excellence, automation team, Learning & development.
• As we move towards the process-based structure, this role could be a succession plan for the Tower Lead role.
• The role would position the individual in some key roles within the Accounting and Finance organization globally and other operational/leadership roles.

Other relevant information to the position: Core Competencies

Concept Strength:

• Identifies connections and interdependencies.
• Thinks creatively. Analyze complex situations and generate solutions.

Agile & Resilient:

• Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits.
• Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty, and setbacks.

Change Management:

• Demonstrates openness to new approaches and ideas.
• Fosters an environment where one can challenge the status quo when improvement is necessary.
• Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes.
• Progresses productively under conditions of change and ambiguity.

Process Mindset:

• Optimize and continuously improve financial processes and other businesses.
• The results are driven with a passion for continuous improvement.
• Can understand, develop, and adhere to processes, identification and implementation of simplification, standardization and process improvement while looking for proactive optimization.

Manage to outcomes:

• Results are influenced by many factors.
• Some are under our control, others not.
• Many financial leaders will not be responsible for the execution of the activities, but they will be responsible for the management of the results.

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