Software Engineer

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

The Software Engineer, Test will help design and implement testing frameworks and tests for cloud-based web architecture as part of a development team. The Software Engineer Test is expected to be results/outcome-driven and self-motivated, and he or she should have experience with JavaScript and software engineering principles.

Successful Software Engineers at Genesys will

• Be a talent multiplier that gets the team around them to excel and perform well
• Be driven and accountable to get results
• Be proactive and anticipate/handle most issues
• Demonstrate a high level of curiosity and keep abreast of the latest technologies
• Show pride of ownership and strive for excellence in everything they do
• Be enthusiastic about solving complex technical problems.

Major Responsibilities/Activities

• Triage failed automated test executions and report defects when appropriate
• Maintain automated test jobs in an automated deployment pipeline
• Coordinate bug hunts to gather user feedback for new features
• Identify useful test cases that identify and isolate faults
• Build trust and maintain relationships with team members of product management and development
• Participate in design and code reviews
• Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application
• Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage
• Contribute robust, well architected solutions to the shared test framework
• Expert in the architecture, design, and customer use cases for their team's services
• Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage
• Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests
• Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects

Minimum Requirements

• 2+ years of experience in software engineering and JavaScript

• Intermediate proficiency of the following
  • Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems
  • Ability to use automation and configuration management frameworks such Ansible or Puppet
  • Ability to use version control systems such as GitHub or Bitbucket
  • Ability to use delivery pipeline automation and configuration tools such as Jenkins
  • Knowledge of service-oriented architecture (SOA)
  • Knowledge of the Software Development Life Cycle (SDLC)
  • Knowledge of object-oriented design patterns
  • Knowledge of multi-tier web applications
  • Knowledge of Amazon Web Services (AWS) such as EC2 and S3
  • Knowledge of agile testing methodologies and best practices for continuous delivery (CD)
  • Understand how to use application frameworks such as Spring and Express to develop applications
• Good verbal and written communication skills
• Bachelor’s degree (or equivalent) in Computer Science or related work experience

The ideal candidate would also have experience with:

• Typescript
• Playwright
• React/Redux

About Us

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$87,100.00 - $170,900.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link: [https://mygenesysbenefits.com>

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.