Senior Software Engineer

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Requisition JR104082.

Genesys Cloud Services, Inc. seeks Senior Software Engineer in Menlo Park, CA. **Telecommuting allowed for this position.**

Job Description: Build and maintain complex, interconnected web services in public cloud environments. Understand how to monitor services and how to properly triage and repair services running in live production environments. Demonstrate a firm understanding of the best practices for REST API design with a microservice architecture as well as communicate that information in formal documentation to peers and leadership. Demonstrate considerable mastery of either Java spring-based web frameworks or python flask-based web frameworks. Perform code reviews of peers and junior engineers, mentor juniors as needed, and pair up when necessary. Conduct regular audits of services under their purview for test coverage, alerting, monitoring, continuous deployment, root cause analysis, performance tuning, capacity planning, scaleability analysis and vulnerability analysis. Perform regular on-call rotations for AWS issues. Act as liaisons and DevOps evangelists to other service teams by providing them guidance on how to best implement software in AWS, how to follow DevOps best practices including immutability, CI/CD and infrastructure as code, and how to utilize third party software including NewRelic and SumoLogic. Telecommuting allowed for this position.

Minimum Qualifications: The position requires a Bachelor’s degree in Computer Science, Information Technology or related field plus five (5) years of experience in a computer-related occupation. Position requires at least five (5) years of experience in Java and the Java technology ecosystem; and any amount of experience in all the following:

• Backend application development using Python, Java, REST API and NoSQL solutions;
• Python and Java;
• AWS cloud platform;
• Scalability and availability in distributed systems;
• Configuration and orchestration using Ansible;
• Cloud based serverless frameworks including Terraform, AWS CloudFormation; and
• Continuous integrations tools including Jenkins.

**Telecommuting allowed for this position.**

Salary range: $215,197.00 - $265,197.00.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$106,050.00 - $208,050.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link: [https://mygenesysbenefits.com>

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.