Senior Lead Analyst - Operations

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

• Ensuring the continuous availability of application for FIS clients including deploying, upgrading, and maintaining the application environments.
• This position is responsible for the day to day SWIFT product related activities
• Both demand strong technical, analytical, and planning skills. Extremely effective communication skills are essential as this role is

About the team:

• FIS SWIFT Service Bureau (aka SSB) provides SWIFT connectivity to FIS’ clients. The team is responsible for new client onboarding, operations support and working on infrastructural projects. Also, responsible to monitor and support production applications to provide 99.9% uptime.
• We are passionate about boosting delivery speed and enhancing service efficiency through collaboration, innovation, and forward-thinking initiatives. Our team blends diverse skills to revolutionize how we sell, build, and deploy services.
• With deep expertise, we enable Capital Markets to deliver new and evolving services that create and nurture long-term colleague and client relationships.
• Empowering Capital Markets to build, scale, and manage Fortune 500 type of clients perform financial messaging

What you will be doing:

• At FIS we are looking for an experienced engineer to join the team SWIFT SSB team. The successful candidate will deploy, automate, maintain, and manage FIS products systems (test/production), to ensure the availability, performance, scalability and security of the systems.
• Ensure that application exceeds a 99.9% availability for the client, including proactively monitoring and preventative maintenance.
• Planning and execution of implementation of SWIFT Security Patches and version upgrade
• Troubleshoot external/internal P1/P2 issues, coordinate with other stakeholders, identity root cause and provide RCA.
• Lead migration/upgrade projects related to application, operating system, network, and database
• Troubleshooting application level issues with team members
• Ready to work in shifts environment
• Participate and lead internal and external audits.
• Perform vulnerability remediation and its reporting/management.

What you will need:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.
• 4 - 5 yrs. of strong SWIFT product knowledge and hands on SWIFT related products like SAA, SAG/SNL, HSM, VPN and AMH.
• Hands on experience of implementation of SWIFT Security Patches and version upgrade
• Strong Analytical & troubleshooting skills required.
• Knowledge of application’s operational processes, infrastructure, configuration, logging, troubleshooting, installation, interfaces, and processes
• Mandatory knowledge of Linux, Shell scripting, public and private networks, and high availability architecture.
• Mandatory knowledge of Public, Private Networking
• Strong deployment/implementation/Project management skills
• Hands on experience on SWIFT Message processing from backend to SWIFT network and vice versa
• Experience in disaster Recovery planning and test execution.
• Good knowledge of SWIFT’s FIN, InterAct and FileAct messaging services.
• Has knowledge of Linux system administration
• Familiarity with SWIFT’s Customer Security Programme (CSP) and security requirements

Added bonus if you have:

• Certification in SWIFT or Unix
• Basic knowledge of SWIFT or payments domain.
• Any deployment tool – Jenkins/Ansible
• Linux System Administration and troubleshooting

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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