Lead Endpoint Computing Engineer - Executive Support

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is seeking an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills with C-suite exposure. As a motivated technologist, this person must understand current technologies and must be continuously exploring manners in which to expand and enhance the executive experience with Broadridge standard patterns, equipment, and best practices.

Work Modes- We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote as well as required to be in the office.

RESPONSIBILITIES:

• Ensure regular cadence remote and in-office white glove service supporting our executives, the admins & business partners.
• Understanding of our executives IT habits and have a proactive approach to providing the best IT experience for them possible.
• Setup, deploy, support manage end of life of endpoints such as laptops, mobile devices, and other peripherals used by the executive team.
• Meeting and Events support both onsite and offsite
• Investigate, trial, and recommend improvements to enhance the executive technology experience and facilitate delivery of technologies as they become available and are upgraded.
• Strive to increase the efficiency and/or effectiveness of the executive team through delivery of solution(s)
• Work closely with the head of executive support and associate experience and endpoint solutions teams, in addition to the corporate security teams to ensure enterprise solutions will enable the executive team whilst still protecting the firm.
• Manage schedules and provide after-hours and weekend support when necessary.
• Create, maintain & manage documentation for executive support processes, runbooks, and communications.

QUALIFICATIONS:

• 3+ years of experience in enterprise IT support
• Experience with OS Platforms Windows, OS X, IOS, and Android
• Experience with enterprise technologies, networking, endpoint security, device management and applications (M365/Intune/Azure/Active Directory/Exchange/Endpoint Management Solutions)
• Experience with industry-standard AV technology Collaboration tools & Video Conferencing technology (Crestron, Zoom, Polycom, Webex, MS Teams)
• Strong general computer technology skills
• Demonstrated knowledge in both wired and wireless network technologies.
• Due to the high visibility of this position, excellent written, verbal and phone communications skills
• Knowledge of emerging technologies (latest and greatest hardware/software)
• Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
• Experience working with and supporting an executive client group
• Ability to prioritize executive support issues above all else
• Ability to make independent judgment calls to resolve urgent and critical matters.
• Ability to provide lightning-speed response to all executive support requests.
• Can-do attitude, defaulting to “the team(s) will figure out a path forward”, proactive & adaptable approach and attitude.
• Strong Analytical and problem-solving skills
• Willing to accommodate the executive and leadership team schedules.
• Able to travel & work from other locations in tri-state area as needed for executive support purposes.
• Bachelor’s degree in computer science or engineering

Compensation Range: The salary range for this position is between $90,000-$110,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.