System Support Specialist

Summary: The objective of this work is to provide Advisory and Assistance Services (A&AS) and limited non-A&AS support and expertise to assist the Standoff Munitions Application Center (SMAC) component of Joint-Global Strike Operations Center (J-GSOC) forces at Barksdale AFB, LA, along with other areas/locations CONUS and OCONUS, including deployed locations. This work is at Barksdale AFB, LA.

This position is anticipated to start September 12th, 2024.

Job Description

• Installation and maintenance of communications units to ensure unbroken access to classified and unclassified Internet Protocol and telephone networks.
• Maintain inventories of all communications equipment, provide on-site repair, track completion of all communications-related projects and provide client services to both Government and customer personnel.
• Provide subject matter expert (SME) advice and assistance in and with the development, design, installation and security of emerging SMAC capabilities and facilities.
• Remove, repair, and replace assemblies and subassemblies to optimally sustain voice, data, and video networks. This includes VOIP telephones and all VTC systems.
• Establish priorities, maintain, test, troubleshoot and repair network systems equipment and circuits.
• Isolate malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment.
• Monitor performance of systems and circuits.
• Coordinate with outside units, coalition forces, DoD agencies and other service providers to analyze and isolate performance faults and implement corrective actions.
• Check equipment for serviceability and perform preventative maintenance.
• Isolate faults by coordinating with commercial service providers and depots to test system components and assembly.
• Troubleshoot and analyze unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommend acquisitions or equipment, software and/or hardware which will resolve operational problems.
• Survey systems operation to identify and anticipate potential problems which could lead to loss or serious interruption of service.
• Identify corrective or preventative procedures and take actions to rectify immediate problems and prevent future occurrences.
• Perform testing, troubleshoot, and correct complex or unusual problems involving interface and interoperability of system components such as hardware, system software and application programs.
• Ensure maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation.
• Provide proactive consultation and instruction with system users to ensure seamless implementation of changes.
• Troubleshoot complex problems and provide support in a manner that minimizes interruptions in the customer’s ability to carry out business.
• Coordinate with other IT specialist and management in identifying and correcting unusual or unprecedented problems and provide innovative approach to solving them.
• Test and evaluate current and proposed equipment and software enhancement and advises management regarding acquisition proposals designed to enhance mission accomplishment through automation.
• Analyze complex processes and/or a variety of unusual problems, questions, or conditions relative to the design and/or selection of management information systems and applications software technology.
• Assess vendor-developed software available over the counter to ensure defined subject-matter requirements can be accommodated.
• Develop standard procedures for account establishment, system maintenance, and system recovery.
• Establish controls for data privacy and security in management information systems.
• Participate in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost benefit analyses, feasibility studies, and related activities.
• Work with management to isolate and correct complex problems which hinder the capability of the organization to fully utilize information management technology.
• Work with Joint Interference Control Officers (JICO) to help develop plans, architecture, and tests to ensure current and future standoff weapon datalink communications are being met.
• Administer and manage the overall SMAC IA program to include Communications Security (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs. Coordinate with base and MAJCOM IA managers to ensure unit compliance.
• Perform System administrator duties as necessary, as well as perform tasks required to maintain, manage, and support all computers and network systems used in SMAC, to include but not limited to NIPRNet, SIPRNet, and JWICS.

What experience, training, and education do I need?

You must meet the minimum requirements:

• Must possess and maintain the necessary training, qualifications, relevant knowledge, expertise, abilities, and clearances to accomplish all assigned requirements.
• Obtain and maintain all required certifications and recertifications
• Must maintain a TS-SCI Clearance.
• Associate's degree or higher in Technology-, Engineering-, or Computer- Information Systems related field
• Five (5) years of relevant experience in the Air Force Specialty Code (AFSC) 3D1X /3D0X, Cyber Transport Systems, or an equivalent field. Note: Education requirement can be waived if the personnel has more than ten years of experience.
• Five (5) years of relevant experience with the following: Analyzing, explaining, and implementing new technology; evaluating the possible impacts of said new technology on organization missions; developing comprehensive strategies to satisfy requirements; and Offering alternative approaches in operating systems development and problem resolution.
• Must have Information Assurance Technical (IAT) Level II certification pursuant to DODI 8570.01 at time of commencement of work and maintain throughout employment.
• Demonstrated experience with or operational knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods and project management principles and methods sufficient to plan and coordinate the installation of new products and equipment.
• One (1) year of relevant experience with executing Risk Management Framework (RMF) processes as a primary duty or task and demonstrated knowledge of processes within the RMF.
• Demonstrated experience with installing, maintaining, and modifying computer and network systems and provide advice respecting new system needs based on mission requirements.
• Demonstrated experience with maintaining, troubleshooting and configuring Network Appliances, Servers and Virtual Desktops.
• Demonstrated proficiency in executing Transient Electromagnetic Pulse Emanation Surveillance Technology (TEMPEST) certifications and understanding of TEMPEST restrictions within a Sensitive Compartmented Information Facility (SCIF) and Special Access Program Facility (SAPF).
• Two (2) years of demonstrated relevant experience using a high- level programming language, primarily LINUX.
• Possess working knowledge of and/or one year experience developing or coding in LINUX, JAVA, C, C++ or similar environment as primary duty or task.
• Must possess and maintain CompTIA Security + certification.

Inflow is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By submitting your application for a position at Inflow, you acknowledge and consent to our participation in the E-Verify program. If selected for hire, you will be required to provide specific documentation to establish your identity and eligibility to work in the United States, as required by federal law.