Our client, a leading player in the over-the-top video streaming industry, is seeking a Technical Manager to lead and manage the team to develop the corporate site and other web projects.
They are seeking a motivated individual who will act as a product support manager for their daily operational processes, managing the support workflow and requests while maintaining effective communication across different countries.
What you will do:
-
Design and implement strategies to enhance and automate the support workflow, reducing response times and increasing satisfaction.
-
Participate in management activities, contributing to continuous improvement initiatives.
-
Collaborate with support and technical teams to troubleshoot and resolve product-related issues efficiently.
-
Coordinate with overseas team members to manage and fulfil various operational requests.
-
Develop and maintain standard operating procedures, aligning team expectations and ensuring consistency in our service delivery.
-
Leverage automation technologies to improve operational efficiency and effectiveness.
What you will need:
- Proven experience in operational management, particularly in streaming, mobile, or app environments.
- Good background in streaming product development.
- Excellent problem-solving skills and the ability to work effectively under pressure.
- Experience in integrating and leveraging automation technologies to streamline processes.
- Exceptional communication skills and the ability to work collaboratively with multicultural and multidisciplinary teams.
Β
![NAHC Limited](https://lever-client-logos.s3.us-west-2.amazonaws.com/ba59f2ea-0550-41a5-8212-b825dba56e5a-1709180424229.png)
NAHC Limited
A company building innovative financial options/derivatives products in the Web3 space with a focus on exotic derivatives.
Other jobs at NAHC Limited
Β
Β
Β
Β
Β
Β
Β
Β
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs
Β
Β
Β
Β
Β
Β
Β
Β