Product Support Manager

Our client, a leading player in the over-the-top video streaming industry, is seeking a Technical Manager to lead and manage the team to develop the corporate site and other web projects.

They are seeking a motivated individual who will act as a product support manager for their daily operational processes, managing the support workflow and requests while maintaining effective communication across different countries.

What you will do:

• Design and implement strategies to enhance and automate the support workflow, reducing response times and increasing satisfaction.

• Participate in management activities, contributing to continuous improvement initiatives.

• Collaborate with support and technical teams to troubleshoot and resolve product-related issues efficiently.

• Coordinate with overseas team members to manage and fulfil various operational requests.

• Develop and maintain standard operating procedures, aligning team expectations and ensuring consistency in our service delivery.

• Leverage automation technologies to improve operational efficiency and effectiveness.

What you will need:

• Proven experience in operational management, particularly in streaming, mobile, or app environments.
• Good background in streaming product development.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Experience in integrating and leveraging automation technologies to streamline processes.
• Exceptional communication skills and the ability to work collaboratively with multicultural and multidisciplinary teams.