Front Office Executive

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the Role

As a Front Office Executive, you will be the first point of contact for our company, providing essential administrative support across the organization. Your responsibilities include welcoming guests, coordinating front-desk activities, distributing correspondence, and redirecting phone calls. To succeed in this role, you should have a pleasant personality and strong customer service skills.

Responsibilities

• Greet and welcome visitors with a positive, professional demeanor.

• Manage the front desk by answering calls, handling inquiries, and directing visitors to appropriate contacts.

• Handle incoming and outgoing correspondence, including emails, mail, and courier services.

• Assist with scheduling meetings, managing calendars, and coordinating appointments.

• Maintain and update visitor logs, employee contact lists, and other necessary records while ensuring confidentiality and adherence to data protection protocols. Monitor office access by ensuring all visitors sign in, are issued visitor badges, and follow established security procedures at the reception desk.

• Address visitor and employee inquiries promptly and efficiently.

• Liaise with internal departments to ensure smooth communication and operations.

• Coordinate with vendors and service providers for office supplies, maintenance, and other administrative needs.

• Arrange travel and accommodations, and prepare vouchers.

• Keep updated records of office expenses and costs.

Skills

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to interact effectively with visitors and employees.

• Strong organizational and multitasking abilities.

• Attention to detail and problem-solving skills.A friendly, professional demeanor with a customer-first attitude.

• Ability to handle difficult situations with patience and tact.

Experience and Qualifications

• Proven work experience as a Front Office Executive, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Familiarity with office equipment such as printers, fax machines, and phone systems.
• Graduate, part-time student, or currently pursuing a degree.
• Additional certification in Office Management is a plus.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success