Customer Success Specialist

About the Role:

We are looking for a Client Success Specialist for our products - JobsPikr (https://jobspikr.com) & 42 Signals (https://www.42signals.com/) - to ensure customers achieve their desired outcomes quickly and efficiently. You will be working closely with customers by facilitating the implementation process, and educating them on the product by solving their technical concerns to ensure a smooth adoption of the product. This is a techno-functional role and will be reporting to the TPM team within PromptCloud.

Key Responsibilities

• Work closely with the sales team as well as proactively connect with trial users to help them through their onboarding phase.
• Help clients with their technical questions and API usage to easily integrate JobsPikr with their systems.
• Be available to customers on all technical support channels, i.e., via email, ticketing system and in-app chat tool; with occasional scheduled virtual calls to understand/resolve customer issues.
• Discover and analyze gaps in customer experience that may lead to customer attrition. Work cross-functionally with other teams to address such gaps.
• Keeping the track of client invoices and pending and upcomi...