Principal Product Manager - Restaurant Loyalty & Engagement

Get to know the Team

Grab’s Omnicommerce team is a group of product managers, strategists, business development professionals, designers, and engineers. Together, our goal is to help restaurants on our platform drive sustainable sales growth by becoming their marketing engine both offline and online. We aim to leverage innovative technologies to connect with users at physical store locations and empower our partners to develop a 360 degree view of their customers’ needs.

Get to know the job

We are looking for an experienced Principal Product Manager to spearhead our Restaurant Loyalty & Engagement initiatives. An MVP of this product is already live in a few markets, and we are excited to build and scale this further.

In this role, you will take ownership of the end-to-end product experience, catering to the unique needs of SMB and more sophisticated enterprise restaurants in the region. This will require you to understand problems & opportunities for front-line store staff, restaurant managers and customers.

You will collaborate closely with different platform tech teams, including our report and ads/promo teams to deliver the best experience for restaurants and consumers. Additionally, you will work closely with strategists and country leads to drive sales enablement and develop go-to-market (GTM) plans for the launch of this new service across Southeast Asia.

Your twin objective would be to find product-market fit for the Loyalty & Engagement product and build capabilities that also benefit our online deliveries vertical.

The Day-to-Day Activities:

• Shape the overall product vision and oversee the development of the Loyalty & Engagement product roadmap.
• Gather requirements and conduct user research to ensure the team is focused on delivering high-impact projects.
• Establish strong relationships with internal stakeholders and understand their needs and challenges.
• Oversee product launches, product marketing, and other go-to-market activities.
• Communicate effectively with both technical and non-technical stakeholders to ensure well-understood and well-supported teamwork.
• Prioritize problem-solving to ensure product improvements address the right needs and deliver value for all parties involved: restaurants, consumers, and Grab.
• Creatively and rigorously define and communicate product requirements and specifications.
• Define and analyze metrics to understand what works and what doesn't.
• Communicate key performance metrics and collaborate with stakeholders throughout the organization.
• Manage multiple streams of work and collaborate with go-to-market teams to continuously deliver value.

Requirements

The Must-Haves:

• 8+ years of experience in product management, preferably with a focus on business facing digital products or services.
• Proven track record of successfully launching and scaling products.
• Strong understanding of the Southeast Asian market, preferably in the dine out space
• Experience working in restaurant Tech, CRM or Loyalty is a plus
• Strong presentation skills - Ability to distill insights & articulate an actionable point of view to non-expert audiences; Comfortable presenting to senior stakeholders; Good command of storytelling and presentation techniques (e.g. slide making, data visualisation).
• Problem solving & can do attitude - Willing to learn quickly and understand the root cause of problems; able to work with a multidisciplinary team to propose creative solutions.
• Demonstrated success in delivering compelling 0-1 products.
• Excellent collaboration and communication skills, with the ability to partner effectively with cross-functional teams.
• Analytical mindset and experience using data-driven insights to inform product decisions.
• Demonstrated ability to develop and execute go-to-market strategies.
• Entrepreneurial spirit and ability to thrive in a fast-paced, dynamic environment.